Experience

• 

  Baker & mckenzie

  Nov 2000 - Dec 2015

  At the position of billing specialist I am responsible for billing operations and all aspects of clients’ bill preparation in support of billing lawyers and secretaries. My duty is also preparing monthly statements or invoices and collecting payments.I am also responsible for resolving all client services issues related to billing and collections, negotiating and collecting outstanding bill while preserving the firm’s relationship with clients.

  • Billing and AR specialist

    Feb 2003 - Dec 2015

  • Office Asistant

    Nov 2000 - Feb 2003
• 

  Dentons

  Jan 2016 - now

  • Co- managing a 60-member team of finance professionals and delivery of services to internal clients located in 28 EMEA offices• Creation of long- and short-term strategy, goals and vision for the team • Change management -transformation of the department to thrive at service excellence and operate according to the GBS standards • Development and implementation of Service Delivery and Governance Models, including operational structure, code of conduct and unification of SLAs and Value Proposition• Management and leadership of any scope transitions into and out of the Revenue Management Department• Leadership over 8 Revenue Management processes including billing, Ebilling, cash collection, data maintenance and revenue reporting Show less • Implementing, managing and delivering of Matter Data Maintenance Process for European offices in cooperation with Cluster Revenue Managers , Service Delivery Leads and other Process Owners• Designing, planning, implementing and delivering, as well as day to day supervision of the process• Coordinating implementation of the process across all European offices taking under consideration idiosyncrasy of each region • Building professional relationships with stakeholders and effectively managing service delivery team• Oversee process governance, implementation, execution, adoption, performance and maturity• Implementing data collection and maintenance improvements for standardization and harmonization across different offices• Preparing and Communicating Best Practices, Case Studies, Tips & Tricks, etc.• Managing the team to ensure accurate and timely completion of transactions (workload management , client escalations) quality and timeliness of delivered services • People management (performance, recruitment, development, promotions, recognition, etc.) Show less • Managing two Billing Teams (more than 20 people) • Managing teams development activities including performance management, providing feedback and coaching and training team members, recruiting new team members• Organizing transitions of billing process across the Europe• Managing day-to-day activities and ensuring timely completion of team tasks, ensuring top quality of invoices sent to the client • Providing team with support being first level of escalation • Maintaining procedures and documentation• Complying with the firm's policies, procedures and any other legal obligations, and effectively managing risks to the firm where those risks relate to this role• Regularly reporting out and discussing the status of team activities • Building effective relationships with internal clients using best in class client service• Answering to internal and external customer’s queries and escalations• Identifying and presenting solutions for process improvements, working with management team to drive continuous improvement in the billing and Ebilling processes• Providing support to the Finance Manager by assisting in the implementation and enforcement of KPI and procedures, as well as streamlining effective billing processes across multiple markets with a high degree of professionalism Show less • Cooperating with Project Managers on a daily basis in order to provide the most up to date data for invoicing• Monthly reviewing account balance in Work In Progress, preparing proforma invoices, visbills and draft invoices consistently within matter’s requirements• Processing and recording invoices, submitting directly to clients or using customer’s computerized billing applications (e-biling)• Monitoring customer accounts for non payments, collecting outstanding bills• Recording and maintaining payment records - researching and resolving billing and accounts receivable issues with client• Preparing billing analytics and reports: A/R and A/P• Supporting customers with forecasting process• Resolving issues and problems connected with billing process in team• Monitoring team performance in order to deliver operational excellence in billing process• Guiding team in their day to day responsibilities which includes mentoring and training them as needed• Monitoring holidays and overtime schedule of team Show less

  • Senior Revenue Operations Manager

    Mar 2023 - now

  • Revenue Operations Manager

    Feb 2021 - Feb 2023

  • Billing Service Delivery & Data Maintenance Process Leader

    May 2019 - Feb 2021

  • Billing and Revenue Control Team Leader

    Nov 2016 - Apr 2019

  • International Senior Billing Specialist

    Jan 2016 - Oct 2016