Experience

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  Wakemed/ human resources

  Jul 1990 - Aug 1999

  Human resources representative

  Managed recruitment process including screening employees, offering positions, and performing background checks.Completed salary reviews and references.Attended job fairs and collaborated with marketing firm on advertisements.Collaborated with management staff to meet recruitment needs.Ensured recruitment processes were compliant with the human resource policies and procedures including how it relates to legal requirements of the organizationFacilitated the evaluation process including staff education, verification of calculations and salary information prior to computerized system. Show less

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  Wakemed health and hospitals

  Oct 2010 - Nov 2012

  •Collaborate with medical staff, pharmacy, nursing, and other entities of the system involved with patient care to ensure that process, patient safety, and regulatory issues with compliance and data requirements are addressed. •Supported JCAHO Accreditation Process •Participate in the development and implementation of CPOE for the WakeMed System. •Participated in the initial building of physician order sets in Siemens/Soarian system.•Facilitate patient safety, JC compliance, and data requirements for regulatory agencies through the project management of the Physician Orders Program.•System administrator for the Orders Program Database and RRT Database, site administrator for Intranet MD Orders site, and Sharepoint Administrator for Clinical Analytics and Quality Reporting, Physician Orders Program, Physician Orders Development (CPOE), and Nursing Productivity sites. Site Administrator for Orders Program Intranet site.•Provide data analysis and support of the Code Blue Team, Rapid Response Team (RRT), and the Physician Orders Program to meet Joint Commission requirements and to enhance organizational process improvement opportunities Show less

  • Physician Orders Specialist/Data Analyst

    Jul 1990 - Nov 2012

  • IT Internship/IT Projects

    Oct 2010 - Nov 2010
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  Unc physicians network

  Apr 2017 - Oct 2021

  EPIC EHR Super-user (Cadence and Ambulatory) and Referral SWAT Team Member: Train, support, and mentor clinical and front-end staff on EPIC workflow and optimal use, dropping charges, EPIC work queues, referral process, health maintenance, etc. Provide training, support, and reports for Meaningful Use, Referrals, TOC, Provider Compensation Measures, and Population Health initiatives. Coordination of Quality Improvement Projects: Performs day-to-day quality improvement activities in accordance with accreditation standards, regulatory requirements, and organizational performance improvement. Acts as a resource for the collection, analysis, and interpretation of data for development and measurement. Participates in ongoing evaluation of quality department strategies and recommends changes with respect to current professional trends and continuous improvement philosophies in services provided. Support development and implementation of necessary teams, tools and care process changes in parallel with efforts to improve patient outcomes and develop innovative approaches to primary care delivery reform. Focus on supporting the implementation and improvement of a robust Patient-Centered Medical Home, using team-based care to achieve improved health outcomes as well as improving patient experience. Received NCQA PCMH Recognition Level 3 for all 11 practices that have gone through the process. Coordinate PCMH Continuity in those practices that have completed the recognition process. SharePoint Administrator: facilitate training classes, educate staff on system, build public and internal sites for process improvement initiatives and other areas throughout the network. Data Analyst, reporting and support for satisfaction surveys including patient, employee, employees perception of providers, and providers, Meaningful Use, referrals, and other initiatives. Show less

  • Practice Manager

    Feb 2018 - Oct 2021

  • Quality Improvement Coordinator

    Dec 2012 - Oct 2021

  • Practice Manager

    Apr 2017 - Feb 2018
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  Alliance health

  Oct 2021 - Jun 2022

  Practice transformation specialist
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  Oak street health

  Jun 2022 - Dec 2023

  Practice manager
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  Avance care

  Jan 2024 - now

  Office manager