Experience

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  New oriental education & technology group (nyse:edu)

  Jan 2012 - Feb 2015

  English tutor and programme leader

  • Delivered quality ESOL courses in different class sizes with learners from diverse backgrounds; • Assessed students' progress and provided constructive feedback;• Maintained up-to-date course related materials and teaching resources;• Conducted assessment moderations as per the schedule and company policies• Supervised a team of teaching staff and coordinated professional development workshops;• Participated in marketing activities, including programme handbook design, and demo classes. Show less

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  Northtec

  Jul 2018 - Jun 2019

  Student support officer and pte test administrator

  • Responded to walk-ins, and handled incoming phone calls;• Conducted student surveys and collated findings for improving student services;• Established rapport with prospective students, answered queries, and processed student applications;• Prepared Academic Transcripts, attendance reports, and graduation certificates;• Provided pastoral care to more than 250 international students via counselling, referrals and workshops as per the Education Code of Practice;• Coordinated orientations, graduations, and other campus events;• Registered candidates, invigilated PTE tests and performed post-test administration in accordance with PTE operating policies and procedures. Show less

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  New zealand skills & education group

  Jun 2019 - May 2021

  Academic administrator

  • Prepared attendance reports, academic transcripts and graduation certificates;• Processed student withdrawals, deferrals, and extensions;• Entered results and maintained Student Management Systems;• Scheduled student surveys and collated findings for improving student services;• Provided accurate and complete information as required by students, Immigration and NZQA; • Provided administrative support to the Academic Board in monthly reporting, minutes taking, and maintenance of programme documentation for audit purposes. Show less

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  Ministry of business, innovation and employment

  May 2021 - Apr 2022

  Senior administration coordinator

  • Provided excellent administrative support to around 280 staff and the Leadership Team;• Prepared Finance, Access Cards, and Incident reports to the Management Team and Assurance Advisors; • Processed Immigration Fee Refunds in a timely fashion and correctly recorded information in database;• Performed basic IT troubleshooting and managed laptop inventory;• Coordinated the maintenance of fleet vehicles, meeting rooms, asset register, and office consumables;• Performed a series of HR duties, including database maintenance, file management, collating timesheets, on-boarding/off-boarding staff, site induction, staff relocations, and position management;• Promoted wellbeing, health and safety in the workplace actively by acting as First Aider, Floor Warden, and Wellbeing, Health and Safety Rep. Show less

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  Sanya overseas chinese school

  May 2022 - Sept 2024

  Campus manager

  • Assisted in the implementation of goals and objectives for a secondary school with more than 2000 students;• Recruited, lead, and developed more than 100 teaching staff;• Worked collaboratively with the Academic and Student Support teams to deliver quality teaching activities and positive student experience;• Managed the school's resources and facilities, including maintenance, health and safety, and security;• Ensured the compliance with all regulations, policies and procedures set by the local education bureau; • Represented the school in the community, government, public events and media;• Coordinated school marketing, public relations, and outreach initiatives. Show less

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  Auckland university of technology

  Oct 2024 - now

  Personal assistant

  •Providing personal assistance to Heads of Departments (HODs); •Preparing documentation and information required by the HODs and AHOSs; •Scheduling meetings, taking minutes and facilitating staff communication;•Coordinating school events, activities and special projects;•Maintaining, developing and improving administrative systems and processes;•Assisting with Human Resources management and recruitment administration.