Experience

• 

  Cmc ltd

  Sept 2011 - Sept 2013

  Citizen service executive

  TCS Passport Seva Project

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  Capgemini

  Mar 2014 - Jan 2017

  Senior software engineer

  • Working as L2 level in SAP Scheduling BMC CONTROL-M(v8.0.00) team. (Job Creating, Scheduling, Modifying, Creating SAP,BODS,BW,BI,EVENT BASED job etc. ordering the backup jobs, prepare reports for backup jobs for respective servers),Agent related issue check, working on failures alerts.• Fixpack upgradation, shout alerts creation.• Working on knowledge management, change creation etc.• Managing ticketing tool BMC Remedy user (CASDM) SLA, call age and diagnosis escalated Ticket.• Worked in control-M as L1 Server support Engineer, Monitoring Servers issues, checking day-to-day various server(windows,linux,aix,sql,oracle) related issue tickets, working into the issues and escalate the issues accordingly L2/L3 group as required. Show less

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  Accenture

  Jan 2017 - Jan 2019

  Application support analyst

  • Worked as a Shift Lead L3/L2 level in Batch Scheduling/Admin through CONTROL-M/Enterprise Manager(v8.0.00)SAP R3,BI,BW,DB,FW,AFT,• EVENT BASED, CALANDER BASED jobs)• Job Creating, Scheduling, Modifying, Prepare reports for backup jobs for respective servers• Control M server,EM,EM-client,Agent installation, Fix pack upgradation, Module installation.• Control M Version Migration.• Working on Agent up for respective server.• Managing ticketing tool BMC Remedy user (ITSM) SLA, call age and diagnosis escalated Ticket.• Working in Incident management, Change management.• Logging tickets for users for any break fix & resolving tickets by troubleshooting• working with the SLM team to help the clients to determine the SLA impacting Incidents• Participate in the escalation process, involving senior delivery team and at the customer side.• Encouraging and supporting the team to work as a Team and deliver the best results• Responsible for the resolution of all major Incidents, Hosting & managing Business conference calls• Ensure that all Incidents are addressed within SLA response and sending out the Critical Alerts for such Incidents• Logging tickets for users for any break fix & resolving tickets by troubleshooting and monitoring the complete work flow to avoid any SLA miss. Ensuring that there is continues follow up done with the support team to save SLA and to provide complete resolution to the customers• Attending CAB calls and calls with Clients Show less

• 

  Atos

  Mar 2019 - Nov 2024

  Application technical lead
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  Hcltech

  Nov 2024 - now

  Lead consultant

  Control M Expert, Control Migration, Upgrade,Project Delivery, Project Management, File transfer, Incident Management, Change Management etc