Experience

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  Turning stone resort casino

  Jul 2000 - Jun 2009

  Cage shift supervisor

  Prepare staff schedules. Approve days off, vacations, personal days and follow up with paperwork. Conduct investigations of variances (over/shorts) that may occur on shift. Handle guest disputes/complaints and inquiries. Maintain security and accountability of company funds within the Cages during designated shift.

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  Ritz camera centers

  Aug 2000 - Feb 2001

  Sales representative

  Understand all current practices, trends, and information affecting store operations. Demonstrate original thinking and creativity. Identify and seize opportunities for continuous improvement. Follows instructions, positively responds to direction. Meets deadlines and keeps commitments. Provide excellent customer service and offers useful knowledge pertaining to electronic devices such as, Digital Cameras, 35mms, Single Lens Reflects, and Camcorders.

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  Firekeepers casino hotel

  Jun 2009 - May 2013

  Cage shift manager

  Successfully took part in the opening operations of this property in 2009. Create &develop departmental policies and procedures within the Cage department. Ensure proper compliance of Title 31 regulations as it relates to currency reporting. Provide assistance with Credit Operations. Maintain proper staffing coverage to support day-to-day operations. Conduct investigations of variances (over/shorts) that may occur. Handle &resolve guest disputes/complaints and inquiries. Maintain security and accountability of company funds within all Cage locations on property. Show less

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  Rivers casino

  Jun 2013 - Jun 2014

  Cage manager

  Responsible for departmental compliance and internal control standards, including effective implementation of all regulatory requirements. Deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Recruit, select, train, coach, recognize and retain team members. Oversee all Cage functions and monitor all cashier banking functions. Assist the Operations Controller / Director of Finance in reviewing monthly non-gaming revenues, inventories and cost of sale reports. Show less

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  Pnc

  Jan 2015 - Mar 2015

  Customer service

  Provide excellent customer service at all times. Deliver insight on all PNC products to customers. Job duties include but not limited to cashing personal and payroll checks. Redeeming savings bonds, cash advances, traveler’s checks, and VISA gift cards. Offer better ways for customers and business owners to improve their financial well-being by offering accounts that are best fitted for their everyday lives.

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  Potawatomi casino hotel

  Apr 2015 - now

  Work closely with the Slot Operations Manager to oversee and coordinate all activities related to Slot Operations. Assist management in the analysis of Slot Operations, cost, and forecast data to determine progress towards department goals & objectives. Communicate department information to management, team members, and other departments efficiently. Establish, update, and ensure full compliance with departmental Internal Controls, policies, procedures, and regulations. Ensure proper departmental compliance and internal control standards are met. Deliver positive, courteous, and professional service continuously in all interactions with patrons, visitors, vendors and fellow team members. Oversee Cage & Vault Operations. Monitor all Cashier banking functions. Recruit, select, train, coach, recognize, and retain Cage personnel. Supervised 30+ employees.

  • Slot Operations Manager

    May 2024 - now

  • Assistant Slot Operations Manager

    Jan 2017 - Jun 2024

  • Cage Shift Manager

    Apr 2015 - Jan 2017