Experience

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  Lock haven university

  Jun 2013 - Dec 2013

  Admissions counselor

  Developed and presented multimedia presentations on campus, in high schools and at college fairs. Optimized travel schedule to effectively prioritize time and minimize costs. Ensured customer service and customer appreciation on a daily basis. Developed and maintained relationships among a diverse population.

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  United concordia dental

  Apr 2014 - Jun 2014

  Customer service representative

  Responsible for assisting and providing all subscribers, dental providers and group administrators quality customer service. Answered questions regarding claims and dental benefits. Responded to written and electronic correspondence and adjusted claims when necessary, in a timely fashion.

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  Quintiles

  Jun 2014 - Jan 2016

  Pharmaceutical sales representative

  As a Quintiles Sales Representative on assignment for Takeda, I am responsible for selling 2 products from the company’s portfolio of marketed products. This is achieved through a disciplined approach based on strategic planning & persuasive selling skills that engages targeted HCPs in relevant clinical discussions aimed at identifying appropriate patients in order to maximize product utilization within the footprint.

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  Takeda pharmaceuticals

  Jan 2016 - Aug 2016

  Pharmaceutical sales representative
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  Pearson

  Aug 2016 - Aug 2019

  Sales consultant
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  Remind

  Aug 2019 - Nov 2019

  Account executive
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  Pearson

  Jun 2021 - now

  • NA ELL Customer Service Operations Manager

    Jun 2022 - now

  • NA ELL Customer Success Manager

    Jun 2021 - now