Experience

• 

  Negri firman pr & communication

  Dec 2003 - Mar 2007

  Customer service

  Consultations and training for company employees in search of new objectives and constant improvements

• 

  Delicias argentinas

  Dec 2008 - Sept 2011

  Bartender

  Attention to the tables and bar in a service of breakfasts a la carte with delicious coffees accompanied by delicious cakes all in a cordial atmosphere and at the same time very close to customers.

• 

  The ritz-carlton hotel company, l.l.c.

  Nov 2011 - Jan 2018

  Serve full meals and alcoholic beverages to guests. Set tables according to the type of event and service standards. Answer questions about menu selections. Communicate with the kitchen regarding menu questions, wait time, re-ordering and product availability. Communicate to the kitchen additional requirements, allergies, dietary needs and special meal requests. Record the transaction in the MICROS system at the time of order. Check with guests to make sure they are satisfied with each dish or drink. Collect trays and clean tables as needed to ensure the restaurant area is clean. Keep the work area, dishes, dishes, etc. clean throughout the day. Present the physical and accurate account to the guest and process the payment of the same. Show less

  • Restaurant Supervisor

    May 2017 - Jan 2018

  • Waiter

    Jan 2013 - May 2017

  • Assistant waiter

    Nov 2011 - Dec 2012
• 

  Gf hoteles

  Mar 2018 - Apr 2019

  Assistant manager

  In charge of organizing the staff under my charge, as well as the implementation of the daily operations of the different catering points of the hotel, the supervision of the assembly and the preparation of rooms, halls and banquets. Responsible for staff training as well as the optimization of allocated resources and the training of new waiters. Responsible for meeting the standards of service in a 5-star luxury answer and offering personalized service and unforgettable experiences.

• 

  Hard rock hotel tenerife

  May 2019 - Jul 2022

  Maitre d'

  Responsible for ensuring the proper functioning of the room, controlling inventories of material and beverages, controlling their stock, as well as supervising the state and cleanliness of the facilities. Maintain direct communication with the kitchen when preparing dishes, as well as presenting them to customers. Also to offer information about allergens if the client demands it. Receive, accompany and dismiss customers, as well as take command if appropriate.

• 

  Bancroft global development

  May 2022 - now

  Directs and controls all subordinate associates to ensure that day to day operationals matters are handled on time and guest expectations are met, as well as providing guidance and assistance, helping them in the execution of their responsibilities and to set their own goals and objectives. Training and motivating all associates (as to how to plan, prepare and deliver the proposed menu and Food & Beverage – Barman skills, cocktail preparation, Restaurant service, events and up-selling skills). To assist and control all Food & Beverages related activities, ensuring the company meet their financial and guest satisfaction objectives. Developing and training all associates in order to achieve their full potential. Show less Manage all daily F&B operations within budgeted guidelines and to the highest standards. Preserve excellent levels of internal and external customer service, design exceptional menus, purchase products and continuously make necessary improvements. Identify customer needs and proactively respond to all customer concerns. Lead the F&B team attracting, recruiting, training and evaluating talented staff. Set goals and timelines. Comply with company policy and procedures. Provide two-way communication and foster an environment of ownership with an emphasis on motivation and teamwork. Comply with all health and safety regulations. Management report on sales and productivity results. Show less

  • Front of House Manager

    Nov 2022 - now

  • Food and Beverage Manager

    May 2022 - Nov 2022