Katarzyna Ossowska

Experience

• 

  Uniwersytet Gdański

  Dec 2004 - Jun 2005

  Senior Referent

  Department of EU Research Center- conducting of researches, among employers with foreign capital , on the subject of Poland integration with EU- collecting materials for a paper: "Strategie przedsiębiorstw na obszarze Unii Europejskiej w zakresie zagranicznych inwestycji bezpośrednich”, A. Stępniak, OBIE, UG, Gdańsk 2005

• 

  Hapag-Lloyd AG

  Nov 2006 - now

  - looking for new technical solutions, cooperate with Business System Development teamduring process of creation and thereafter supervise an implementation process- focusing on automatization of process (with macro creators and RPA analitics)- detecting, analyzing and solving technical bugs caused by customers- cooperating with the Region when it comes to monitoring and improving Quality KPI- on-boarding & training new employees- supporting of an offshoring process and the SOP creation- training new employees in Chile (06.2014) and in China (10-11.2018)- creating and carrying out The Communication Training in Poland and Finland (2017) Show less

  • RPA Product Manager

    Jul 2024 - now

  • Robotic Process Automation Analyst

    Feb 2023 - Jul 2024

  • Specialist Customer Service Digital & E-coordinator

    Apr 2018 - Jan 2023

  • „SuperUser” for internal IT system

    May 2013 - Dec 2021

  • Senior Customer Service Export Coordinator

    Oct 2012 - Mar 2020

  • Customer Service Import Coordinator

    Nov 2006 - Sept 2012
• 

  AgilePMO

  Feb 2022 - Jan 2023

  On the job training

  - participating in a project conducted with a scrum methodology- acting as a developer - membership of following sprints and retrospective meetings