Experience

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  Ford motor company

  Sept 2011 - May 2014

  Product development engineer

  Cost & Quality analysis to achieve annual cost reduction targetE2E Part Design accountabilityVarious stakeholder management for idea generation, project management and right first time delivery

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  Vodafone turkey

  May 2014 - May 2016

  Product and service solution designer - connectivity services

  Generate/revise Customer life cycle processes like new acquisition, sales, activation, installation, transfer, cancellation, fault, complaint, billing, quota/usage, speed, upsell/downsell, campaign, re-contracting via coordination and communication with all relevant parties, through marketing point of viewDefine pain points and root causes of existing processes via reporting complaints on the system, regulatory authority's notifications, internal auditsDefine prior journeys of different customer segments and revise customer life-cycle processes according to different customer journeys to add value of Vodafone's fixed business products (ADSL, Fiber, WLR etc..)Coordinate preventive and correcting actions for process/journey wise complaints/regulations/opinions received from regulatory authority from marketing perspectiveDefine projects and follow up system/network related developments of above projects, contribute business and technical analysis and test processesContribute channel based voice of customer projects within the organizationAnalyse processes in competitionFollow-up and report processes performance through basic KPIs Show less

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  Vodafone business

  May 2016 - May 2022

  Responsible for feasibility, design and timely transition to in-life of Enterprise Products service solutions/operating models driven by customer experience and cost-to-serve.Interpretation of commercial product / business requirements into impacts and requirements on operational processes and ITCooperating with and coordinating different departments of the company at central and local level, e.g. Product Management, Legal & Regulatory, operational support and obtain necessary support for the definition of service solution proposalsSupporting the selection of suppliers to deliver shared & managed services: define requirements, select supplier, and participate in contract negotiation.Managing service delivery for centrally provided/supported enterprise products (Unified Comms and Cloud & Security portfolio) Show less

  • Global Product Manager - Public Cloud

    Sept 2018 - May 2022

  • Service Deployment Manager - Cloud & Security Services

    Aug 2017 - Sept 2018

  • Service Solution Designer - Unified Communication Services

    May 2016 - Aug 2017
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  Sky

  May 2022 - now

  Product lead

  Taking high level customer propositions, help define and translate into detailed set of requirements for workstream leadsLooking for opportunities to simplify delivery Coming up with different options and recommendations to support Exec meetingsShowcasing a positive mindset and attitude to influence more testing and change opportunitiesEnsuring the customer experience is at the heart of every item on the backlog / delivery