Experience

• 

  Jung am wall

  Feb 1994 - Jun 1995

  Verkäufer
• 

  Adp dealer services

  Jul 1995 - Jan 1999

  Stellv. kundendienstleiter
• 

  Atrium software & service

  Apr 1999 - Jun 1999

  Techniker
• 

  Mannesmann mobilfunk

  Jul 1999 - Sept 2001

  It administrator
• 

  Vodafone d2 gmbh

  Jan 2001 - Jan 2006

  Gruppenleiter noc
• 

  Vodafone india services pvt. ltd.

  Apr 2006 - Sept 2011

  Successful Transition of different Operation Departments from Europe to India. One year move to Pune with great experience of intercultural challenges. Telecommunication & IT Service Management expert focused on transformational change in large multicultural organisations. Responsible for operational excellence, captive offshoring, organisation and process optimization. Leading a cross cultural team.

  • Transition Manager

    Sept 2010 - Sept 2011

  • Manager Monitoring Administration Europe

    Apr 2006 - Sept 2010
• 

  Vodafone group services gmbh

  Jan 2011 - Jan 2020

  Leading a retained organistaiton for Monitoring Solutions for european Customers, implementation of desaster recovery solutions between Europe and India, KPI and SLA Monitoring of external Service Provider. Running Programm Next Generation Monitoring, Champion for People Survey 2014, running Transformation Workstream SOC Transformation - Customer experience.

  • Program Manager Mergers and Acquisitions

    Nov 2018 - Jan 2020

  • Technology & Business Integration Manager

    Jun 2017 - Jan 2018

  • Demand Manager Cloud Acceleration Platform Services

    Feb 2017 - Jun 2017

  • Manager Monitoring Administration / Programm Manager

    Jan 2011 - Jan 2017
• 

  Vodafone group service gmbh

  Apr 2020 - Nov 2023

  Principal manager e2e de operations
• 

  Vodafone group services gmbh

  Nov 2023 - now

  Principal manager e2e germany and central hub europe