Experience

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  Cineplex

  Nov 2011 - Jan 2017

  Team leader/cast trainer

  - Managed and facilitated communication with a team of 4-9 staff.- Trained all new staff and secured 100% accuracy in cash deposits.- Improved work systems through open suggestions and feedback to management.

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  Boiling point group, inc.

  Jan 2016 - Apr 2016

  Server/barista/kitchen helper
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  Cineplex

  Jun 2017 - Apr 2018

  Assistant manager

  - Led a team of 10-15 staff, delegating tasks and responsibilities while providing support to ensure efficient operation.- Encouraged growth and collaboration by incorporating feedback from staff and management.- Managed 4-10 cash deposits daily, theatre budgets and revenue monthly.

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  Novus entertainment inc.

  Apr 2018 - Aug 2022

  - Collaborated with Sales and Customer Service to create monthly competitive analysis and support articles.- Increased Instagram followers by 400% through posts, tech tip videos, promos, contests, and activities.- Bridged contact for marketing sponsorships, charitable events, and activities.- Data referenced marketing leads and call-ins.- Composed regularly top 3 read blog posts in the monthly newsletters.- Designed and implemented a self-subscription application for internet-based TV system. Show less

  • Marketing Assistant

    Mar 2020 - Aug 2022

  • Customer Care & Technical Support Specialist

    Apr 2018 - Mar 2020
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  Myst asian fusion restaurant

  Jun 2024 - now

  Server

  - Delivered exceptional guest experiences by providing warm, friendly and attentive service in a fast-pace environment. - Managed multiple tables simultaneously during peak hours, consistently maintaining a calm, organized, and welcoming presence. - Cross-trained in multiple roles, including hosting, food expediting, and take-out coordination, to enhance operational efficiency and support team needs across the restaurant. - Trained new team members on service standards, fostering collaborative and supportive work environment. - Developed a thorough knowledge of the menu items, offering personalized recommendations to guests while accommodating dietary preferences and restrictions. Show less