Experience

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  U.s. cellular

  Feb 2012 - Sept 2013

  Service technician

  Responsible for technical troubleshooting, focused on handling, disassembly and reassembly of cellular devices. Understand Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. Diagnose, troubleshoot and resolve complex data/wireless issues. This position requires strong interpersonal skills, organization and time-management, and effective decision making. I have shown excellent written and verbal communication, and have worked varying shifts.

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  Ibm

  Oct 2013 - Sept 2020

  Taddm - platform administrator

  -Analyze and resolve production issues through troubleshooting and error debugging. Where troubleshooting does not resolve issues contact other teams for assistance and drive resolution.-Ensures the platform is positioned for compliance with IT policies and standards and agreed upon service levels-Ensures delivery of technology solutions such as Performance Tuning, Capacity Planning, User Support, Backups, Training, and Documentation-Provide Best Practices in setting up TADDM environments-Provide IT systems support for the TADDM application and DB2 database that may include duties such as installation, configuration, upgrading, monitoring, troubleshooting and repairing-Perform quality assurance process to effectively manage system availability and improve operations-Strong collaboration between international teams of Platform Administrators-Unix command line and Windows installation knowledge-Written Communication Skills to notify end users about a problem and clearly explain how/when it will be resolved.-Verbal Communication Skills to attend phone calls, represent team on problems, and respond to Sev 1 Issues.-A focus on communication between the technical and nontechnical members of various teams-Networking Knowledge to use terminal emulation, security protocols, firewall and port management-DB2 Database/SQL Usage-Shell scripting and one line command development.-ID creation and maintenance-Network troubleshooting-Access and permissions troubleshooting-Attend meetings to answer questions from account leaders and executives of varying technical levels. Show less

• 

  Sos international llc

  Sept 2020 - Aug 2022

  Vsat help desk technician
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  Comtech telecommunications corp.

  Aug 2022 - now

  • Cyber Security Analyst

    Dec 2023 - now

  • VSAT Helpdesk Technician

    Aug 2022 - Dec 2023