Experience

• 

  Ibm

  Oct 2000 - Aug 2021

  Working as a Client Technical Solutioner (CTS) for US Services Integration Hub (US SIH) at CIC Argentina Providing services for United States Market sales opportunities.Responsible for end-to-end solutions technically & financially within Cross Functional Services Towers.My major activities consists on understand customer’s requirements and business needs, participate in due diligence sessions with the customer, create business cost cases, labor sizing from US SO delivery team and from others IBM Global Resources, and toolset.Managing new business deals and re negotiations ranging from $1 million - $1 billion in TCV. Managed technical resources during engagement & transition activities. Crafted solutions for multiple geography companies with customized requirements. Participated in Technical Assurance reviews for each & every solution to determine technical & financial feasibility. Assisted for customer facing executive presentations for overall solution. Assisted in crafting contract assumptions & language based upon technical solution & customer requirements.Job Role changed through the years from Engagement Solution Architect to others, all related to the Architect family, and now part of the Solution Managers category. Show less Analysis, design and costing of solutions and support services for HW products.For the last year I lead MTS (Maintenance and Technical Support Services) business unit complex contracts for Argentina as the main architect for business proposals.Designing full support services or specific projects, such as roll outs, analyzing scopes and service levels, project plan, activities, time and resources required to execute them based on customer needs and expectations.Ensure all necessary resources to deliver the proposed solution based on best practices, such as labor, parts, logistics and subcontractors among others.Teamwork and support the life cycle management of the proposal ensuring compliance processes and internal approvals.Success StoriesSantander Rio Bank. Solution based on supporting HW IT of all main buildings and branches across the country, including onsite dedicated resources as a spoc, PM and team leaders, warranty services management, parts & logistics, subcontractors management.Supports 8000 users and 30000 assets (Micro, ATMs & TAS, bank tellers equipment, etc.)HSBC Bank. Supporting self service equipment of all banking including labor, special services such as equipment monitoring, cash drawers repair, vandalism& logistics, subcontractors management. Supports 2000 assets (ATMs & TAS).Wal-Mart Supermarket. More than 45 stores and growing, giving the customer a flexible solution according to the expansion plan. Covering all HW IT (servers, POS and periphericals, PCs, etc) and roll outs of new openings. About 5000 assets.BBVA Bank, supporting country branches with 7500 assets (bank tellers, printers, servers, networking, PCs).MacDonalds, supporting half of franchise stores (90 stores). Show less From July 2006 to January 2008Being responsible for Education & Training for LA MTS countries. Analysis and planning of education needs, budget allocation, cost control and logistics.Lead managers and local country specialists and focals points regarding technical education.Responsible for corporate and elearning programs for Argentina and other SSA countries.From October 2000 to June 2006Working as the Education & Professional Development Focal Point. Cross Unit Focal Point for technical and non-technical education. Planning, support and control regarding education budget, local logistics, cost control, coordinate personnel travels to foreign countries among other tasks.Manage certification programs for some carrers such as Project Management and IT carrers.The first years leading Argentina and then adding the rest of SSA countries to my responsibilities. Show less

  • People Manager - Services Solution Management

    Feb 2017 - Aug 2021

  • Client Technical Solutioner

    Mar 2011 - Aug 2021

  • US SIH Global Resources Solutioners Team Leader

    Jun 2012 - Feb 2018

  • Solution Design Architect

    Feb 2008 - Feb 2011

  • Latin America SME Business Operations / Learning & Knowledge Leader

    Oct 2000 - Jan 2008
• 

  Kyndryl

  Sept 2021 - now

  Customer Engagement & Solutions Unit - Solutioning Manager plus Architect.US Solutioning leader for the Security & Resiliency Practice, plus Enterprise Asset Management (+30 Technical Solutioners from US, Costa Rica, India and Argentina).Leading +25 in-country Solution Architects and Consultants within multiple specialties and areas (end to end infrastructure services outsourcings), plus functional leader of Enterprise Asset Management Solutioning Portfolio, and Solution Architect of Cross IS Services. Show less

  • US Security & Resiliency Practice Solutioning Leader

    Oct 2022 - now

  • Solutioning Manager and Architect

    Sept 2021 - Oct 2022