Experience

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  Danresa security & network

  Apr 2007 - Mar 2012

  Coordenador de service desk

  Coordinator of Service Desk/Field Services team, responsible on 5 diferent operations, always working to keep the different SLAs and KPIs in the basline and always improve the quality of the service.Plan and apply project changes for Software or/and Hardware (as upgrades of hardware inside the client), scope of those projects were Desktops, Notebooks or Servers.

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  Stefanini brasil

  Jan 2012 - now

  As project manager of transition and transformation, I'm responsible for all new contracts that will be implemented new services, creating all the schedule for the planning, execution and control, using PMI and Agile Methodologies. Also responsible for transformation projects, with the goal is to have projects to create better structures focusing on SMART deliveries, cost reduction and better results. Projects in ITO (Infrasctructure) and Applications (Business Solutions & Applications - BS&A) areas. Show less Responsible for all the delivery service of the contracts that I'm responsible for (BASF and Lhoist), acting in the strategy plan for the service delivery and resources (hiring and managing process). Always taking into account a delivery faster and with better quality for a lower price in the company, bringing continuous improvement to the customer.Working also creating, managing and improving a financial contract strategy, keeping the contract stable, creating a better profitability. - BASF is more of a generic contract being able to provide services for SAP, BI, PMs, CMs, and even ITO, such as field services. - Lhoist has more focus in SAP, in modules as SD, MM, FI, PI/GRC, ABAP are some of then, we support incidents, small changes and deploy projects for the client. Show less

  • Project Manager - Transition and Transformation

    Jan 2020 - now

  • PMO

    Apr 2019 - Jan 2020

  • Operation Manager

    May 2018 - Apr 2019

  • Service Desk and Field Services Coordinator

    Apr 2016 - Apr 2019

  • Service Desk Coordinator

    Jun 2015 - Apr 2016

  • Field Services Coordinator

    Jun 2013 - May 2015

  • Field Services Coordinator

    Jan 2013 - Jun 2013

  • Service Desk Coordinator

    Jan 2012 - Dec 2012
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  Stefanini group

  Jul 2020 - now

  As a project manager, I'm responsible for the project implementation of Stefanini's AI Chatbot, known as Sophie in North America.

  • AI Innovation AMS Manager

    Mar 2023 - now

  • Application Project Manager

    Jul 2020 - now