Onnie Payos

Onnie payos

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location of Onnie PayosCentral Luzon, Philippines
Followers of Onnie Payos337 followers
  • Timeline

  • About me

    Production Manager at BoxBrownie.com

  • Education

    • Saint louis university - maryheights campus, baguio city

      -
  • Experience

    • Sutherland

      Feb 2013 - Jan 2017
      Subject matter expert

      • Started off as a Tier 3 Technical Support for an ISP before being promoted as a Subject Matter Expert. • Deals with Advance Technical Issues for Connectivity. • Provides support to Level 1 TSRs. • Provides suggestions for system improvements during monthly Client Meetings.

    • Boxbrownie.com

      Sept 2017 - May 2021

      • Manages and grows a team of both office-based and remote-staffs across Mexico, India, Australia, South Africa, Brazil, and different areas in the Philippines. • Communicates with the client directly for product/process improvement plans, analytics, and assistance in growing the business through offshoring and managing remote workers. • Answers escalated queries through calls, chats, and emails. • Calls and onboard critical and VIP US clients endorsed by HQ. • Oversees regular Monthly Coaching and Review of staff members. Show less

      • Customer Service Executive Manager

        Oct 2020 - May 2021
      • Customer Service Supervisor

        Sept 2017 - Oct 2020
    • Connext global solutions

      May 2021 - Oct 2021
      Service delivery manager
    • Boxbrownie.com

      Oct 2021 - now
      Production manager
  • Licenses & Certifications