Experience

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  Kpmg

  Nov 2015 - Oct 2017

  Risk consulting analyst | client servicing

  - Delivered key risk advisory solutions encompassing Internal Audit, Internal Finance Controls (IFC), and SOX compliance reviews, leading to actionable management improvement recommendations.- Implemented risk-based audit programs and standardized reporting across 120 multiplexes in 58 cities for a top movie exhibition business, contributing to effective revenue management of INR 1.5 Million.- Trained over 10 audit resources to ensure cost-effective and quality audits across various units in India, with a focus on enhancing Internal Controls, and aided in reducing F&B wastage by 4% through data analysis Show less

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  Youtoocanrun

  Oct 2017 - Sept 2019

  Customer success | project manager

  - Collaborated with the CEO to develop business models and budget for diverse events, leading to new business opportunity presentations.- Enhanced client relations with 24/7 support while spearheading the successful planning and execution of events with budgets up to INR 20 million, achieving client's objectives and maximizing ROI.- Identified and negotiated with key opinion leaders, potential brand partnerships, and external agencies to drive marketing activities across India, supporting new business generation through creative ideation and impactful presentations. Show less

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  Lynk

  Sept 2019 - Aug 2022

  Principal | customer success & account management | north america & sea

  - Enterprise: ARR ~8M USD | 4 to 6 Accounts - Achieved 132% of 2021 targets, ranking #3 globally, by leading 200+ corporate strategy projects, reflecting strong revenue enhancement and client engagement in highly competitive environments.- Elevated client satisfaction to an NPS score of 8.9/10 through effective collaboration with product and service teams, fostering a cooperative approach between sales and clients.- Built strategic relationships with C-level executives across diversified industries, reducing churn rates, and aligning with senior global stakeholders to ensure timely project completion and client satisfaction.- Played a key role in strategic initiatives that expanded the company's US footprint, leveraging modern management tools to streamline processes and improve bottom-line growth.- Directed a diverse team of 10+ professionals in pioneering India-US operations, maintaining a consistent high-performance trajectory and achieving a fast-track promotion through 3 consecutive “Star” ratings in performance evaluations. Show less

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  Sociabble

  Aug 2022 - now

  Manager | customer success | us & eu (english speaking)

  - Enterprise & Mid-Market: ARR ~1M USD | 5 to 9 Accounts- Managed a portfolio of 9 high-value accounts across Enterprise and Mid-Market clients, worth Approx, USD 1M in total, with an average NPS of 8.9/10.- Shared client feedback with Product teams, leading to a 10% increase in revenue. Submitted 73 feature requests over two years, with 24 implemented within 6-8 months, boosting product adoption and making it stickier for strategic accounts.- Conducted in-depth training and consultative sessions to enhance customer adoption and value realization, leading to an increase in average license/feature usage and engagement thereby reducing churn & down-sell due to non-usage.- Led high-level reviews and strategic planning sessions with key decision-makers, maintaining a net retention rate (NRR) between 90% and 140% over the years, well above the industry average of 75%.- Worked closely with Customer Success, Sales, Product, and Engineering teams to make onboarding faster and improve client satisfaction. Reduced onboarding time from 8-10 weeks to 4-6 weeks, speeding up time-to-value for clients. - Created playbooks to identify upsell and cross-sell opportunities, leading to a 15% increase in additional revenue from key accounts on own accounts. The process was adapted in the CS playbooks for SMBs and mid-market segments. Show less