Experience

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  First managed care option, inc.

  Jan 1992 - Dec 1995

  Desktop support

  Identify hardware and software needs of each user’s computers and take measures to meet those needs.Provide assistance in customizing and adapting existing programs on a computer system to meet the needs of the users.Troubleshoot problems with hardware and software on each system and provide appropriate solutions.Provide users with network access according to instructions provided by the managementConnect hardware and peripherals such as printers and scanners and configure them to work properly.Install programs and software onto each computer according to the specific needs of the user.Ensure that computers and networks are secured by installing antivirus and anti malware applications.Assist customers and users with their hardware issues over the telephone, face to face and through emails.Train users to handle information technology equipment by providing precise instructionsProvide training to users in the event of a new technology module.Handle data backup activities by ensuring appropriate running of backup servers and drives.Provide new users with orientation of existing technology.Recommend purchases for both software and hardware Show less

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  Spitz & peck

  Feb 1996 - Apr 2015

  Desktop support

  Provided on-site hardware and software technical support for over 50 workstations and related peripherals located throughout Spitz and Peck locations. Maintained Windows 2008 server, add new users, disable users, create new accounts.Installed, configured and troubleshoot remote desktop protocol for remote users.Provided remote support to end users via PC Anywhere applications and over the telephone occasionally.Configured laptops and desktops for end users to network printers.Daily backups of file server and workstations.Build, maintain, and repair computers as needed.Trained employees on new applications.Update file server and workstations with the latest updates.Edited and updated Spitz and Pecks website.Customized reports for accounts/payable department.Designed Access databases for accounts/payable departments.Category 5/6 cabling as needed.Purchase new equipment. Show less

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  Dalsimer spitz and peck

  May 2015 - now

  Desktop support & graphic artist

  Provided on-site hardware and software technical support for over 50 workstations and related peripherals located throughout Spitz and Peck locations. Maintained Windows 2008 server, add new users, disable users, create new accounts.Installed, configured and troubleshoot remote desktop protocol for remote users.Provided remote support to end users via PC Anywhere applications and over the telephone occasionally.Configured laptops and desktops for end users to network printers.Daily backups of file server and workstations.Build, maintain, and repair computers as needed.Trained employees on new applications.Update file server and workstations with the latest updates.Edited and updated Spitz and Pecks website.Customized reports for accounts/payable department.Designed Access databases for accounts/payable departments.Category 5/6 cabling as needed.Purchase new equipment. Show less

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  Innovative technology solutions, llc (its)

  Oct 2017 - Mar 2018

  Primary role and responsibility is to provide PC, network printer and network label printer installation services.Pickup installations assignments for the day, call customer to confirm the schedule of the installation and travel to the site where installation is going to take place.Perform installation using Site Survey as a guideline to the setup and requirements of the equipment.Complete the physical setup of the PC's and printers.Transfer data if necessary from old PC.Install and test all necessary applications.Escalate any application installation issues to appropriate group. Show less Primary role and responsibility is to provide PC, network printer and networklabel printer installation services.Pickup installations assignments for the day,call customer to confirm the schedule of the installation and travel to the site where installation is going to take place.Perform installation using Site Survey as a guideline to the setup and requirements ofthe equipment.Complete the physical setup of the PC's and printers.Transfer data if necessary from old PC.Install and test all necessary applications.Escalate any application installation issues to appropriate group Show less

  • PC Technician – Peripheral Installer for Northwell Hospital - Contract

    Oct 2017 - Mar 2018

  • PC Technician – Peripheral Installer for Northwell Hospital

    Oct 2017 - Mar 2018
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  Drug enforcement administration (contractor from sava solutions)

  Feb 2019 - now

  Desktop support specialist

  Installing and troubleshoot computer equipment for end users to perform their job duties. Install and troubleshoot Software for end users. Provide help to over 500 users.