Experience

• 

  Chevron

  Jan 2017 - Dec 2017

  Finance internship

  Supported financial modeling using Oracle BI, improving forecasting accuracy by 10%.Assisted in account reconciliation, enhancing overall project spend tracking and vendor payments.

• 

  National youth service corps

  Mar 2021 - Mar 2022

  Financial administrative assistant (nysc)
• 

  Nufat foundation

  May 2021 - Apr 2022

  Virtual assistant

  Provided administrative support, including calendar management, email handling, and data entry for remote clients.Enhanced client satisfaction by 90% through prompt responses and organized scheduling.Utilized tools like Google Workspace, Trello, and Asana to manage tasks and track deliverables efficiently.Conducted research, prepared reports, and managed confidential documents.

• 

  Uba group

  Apr 2022 - now

  Resolved over 95% of customer complaints, enhancing overall satisfaction and engagement.Onboarded more than 2000+ to internet banking and mobile banking platforms, increasing self-service transactions by 40%.Contributed to a 20% increase in loan and savings product sales through effective cross-selling.Drove a 98% client retention rate by providing timely solutions and proactive follow-ups.Managed digital banking queries and account discrepancies, reducing errors by 30%. Show less

  • Customer Service Specialist

    Apr 2022 - now

  • Account Maintenance Officer

    Apr 2022 - May 2022