Experience

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  Vodafone

  Feb 2016 - Jan 2017

  International account advisor

  Vodafone Spanish Customer Care service to handle English and Arabic Customers who live in Spain.

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  Destinia

  Apr 2018 - May 2018

  Travel agent
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  _vois

  May 2018 - Apr 2024

   Lead the implementation of the Fixed DSL, Direct Access and Non Direct Services Technical Escalation for the implementation Service Delivery Learning & development SPOC for all the entire account. Develop and maintain Technical Learning Paths for the team Conduct a boot camp for new comers and responsible for new onboarding, and Responsible for delivery any new product to the Fixed Service Delivery Team: Follow up and ensure that all handled orders are being monitoring in terms of the targeted service KPI’s: SLA, AHT, received calls, and dropped calls, etc. Knowledge of fixed network solutions. Experience in Leased Line Management with Service Providers Experience in managing international projects related to fixed telephony Show less - Owns the requirements gathering processes and ensures that such requirements are well integrated within technology plans. - Manages all the projects’ related activities (proposal formulation, requirements, planning, PDD, … etc.) towards the successful delivery of customer requirements, timely reporting on, and addressing risks as they arise. - Identify process improvement opportunities by appropriate process mapping and gather improvement requirements according to account vision.- Create, Prioritize the improvement ideas features backlog.- Manage team backlog and working with the developers to ensure the delivering of the maximum value to the client and achieve the expected ROI. - Own and develop relationship with the client, working with them to optimize and enhance integration. Show less ● Fixed service delivery Team responsible For Vodafone corporate customers ● Responsible provisioning and implementing network access (FTTH, 3/4G, NEBA, ADSL, EFM and HFC) within agreed SLA ● Handle manual tasks and Fails in Amdocs to make sure that the service order is progressing without any mistakes ● making sure that all systems technical details are correctly updated such as Amdocs, Cramer, Redmi, NEMO and NEU… ●Open subcases and incidence for System issues if needed ● Follow up with the Project managers to accelerate the responds in case of their feedback is needed ● I was a part from the first Team who doing the transition from the X-Service provider in Spain during six Weeks ● I was the technical reference in the beginning of the team to make the technical Tasks handover Show less

  • Senior Service delivery engineer

    Jul 2022 - Apr 2024

  • Operation Excellence Analyst

    Aug 2021 - Jul 2022

  • Technical Solution Coordinator

    May 2018 - Aug 2021
• 

  Microsoft

  May 2024 - now

  Cloud solution architect

  - Proactively engaged with customer technical decision-makers.- Delivered trusted technical advisory and facilitated technical discussions.- Analyze customer environments, research on existing architectures, and suggest solutions for architecture reviews, technical, performance and cost optimization as per best practices.- Served as the central point of contact throughout the customer journey.- Led architecture design, resiliency reviews, technical and cost optimization across multiple applications.- Provide technical guidance on new features, functionalities and encourage customer adoption.- Collaborate with teams to monitor and analyze customer usage of key Microsoft solutions and products.- Guide customers to achieve Microsoft Best Practices.- Deliver workshops of Active Directory, AD security, PKI & Troubleshooting and infrastructure for B2B customers side by side and remotely.- Deliver Active Directory and PKI Upgrade (2008 R2 - 2022).- Deliver Microsoft Information Protection (MIP) & Data Lose Protection (DLP).- Deliver Secure Letteral Account Movement (SLAM).- Deliver Health Assessments for Active Directory, Active Directory security.- Deliver Workshops in Active Directory disaster recovery scenarios, Offline Assessments in private cloud environments. Show less