Kateryna Sarapulova

Experience

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  Personal Shopper London

  Sept 2016 - Aug 2019

  Sales Manager for a Global Luxury Shopping Service

  • Achieved sales goals by managing orders for VIP clients worldwide.• Led the online store management through the Shopify platform, increasing sales efficiency and customer satisfaction.• Established relationships with Ukrainian fashion brands to expand product offerings.

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  Herstory

  Sept 2019 - Aug 2021

  Senior Sales Manager for a Fashion Brand

  • Increased sales by 30% through strategic merchandising, influencer collaborations, and social media campaigns.• Organized a charity event in partnership with Ukraine's largest charity fund, “Tabletochki.”

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  Summer Apply

  Sept 2021 - Dec 2021

  Account Manager for Summer Program Marketplace

  • Managed program selection for a summer program marketplace, driving the identification and integration of high-value offerings.• Mentored new team members, optimizing KPI execution and enhancing team performance

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  OBRIO (Genesis)

  Jan 2022 - Mar 2024

  Сompany with an app ranked #1 in the US market within its niche • Managed a team of 15+ agents in a high-performing SaaS company, consistently ranking as the #1 team based on KPI, including CSAT, user retention, user churn, etc.• Successfully led onboarding and training processes to enhance team efficiency and service quality.• Directed cross-functional collaboration to meet monthly and quarterly sales goals and optimize team productivity.• Tracked key metrics performance through Tableau, and developed strategies to enhance the product experience and reduce churn, leveraging the flexibility of a startup to adapt quickly to customer feedback.• Spearheaded initiatives to prevent burnout, contributing to sustained productivity and rapid growth. Show less

  • Customer Success Manager

    Apr 2022 - Mar 2024

  • Customer Support Agent

    Jan 2022 - Mar 2022
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  Outlier

  Apr 2024 - now

  AI Trainer

  • Enhanced AI models for leading global companies by evaluating content accuracy and authoring high-quality materials, improving text-based outputs.• Specialized in multimodal prompting (image, audio, text) to elevate AI performance and user experience.• Applied professional writing and translation expertise to optimize AI systems and improve customer satisfaction.