Clyde Cabauatan

Experience

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  Sitel

  May 2007 - Mar 2011

  Technical Team Lead

  • Provide floor support for 15-20 agents.• Provide technical coaching per agent per week.• Do quality evaluations.• Root cause analysis for DSATs.• Up-train and up-skill agents, and equip them in taking calls.• Does daily, weekly and monthly reports on agent performance.• Discuss the agent’s scorecard and position an action plan to improve the agent’s weak points.• Maintain motivation and keep the motivation of the team.

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  Sutherland

  Mar 2011 - Aug 2011

  Senior Technical Team Lead

  • Provide floor support for my cluster.• Provide technical coaching for Tier 2 agents.• Do quality evaluations.• Root cause analysis for DSATs.• Up-train and up-skill Tier 2 agents, and equip them in taking escalations, floor walking and coaching.• Does daily, weekly and monthly reports on agent performance.• Prepares the financial report for account meetings.• Ensure that support is provided to front line agents.• Attend Client calls and ensure that information is relayed to the agents. Show less

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  Convergys

  Aug 2011 - Apr 2015

  Cisco Presales Engineer - Global Virtual Engineering

  • First level of Technical Pre-sales support for Cisco Resellers and Distributors.• Provide Product Information, Pricing, and Bill of Materials creation and validation.• Provides the products interoperability, features and capabilities.• Provide basic help on product configuration.• Specialized in Cisco Security offerings• Specialized in Cisco Meraki Cloud Networking Solutions.• Network design and validation.• Creating Cisco Preliminary Bill of Materials.• Creating POV Licenses.• Responds to RFPs (Request for Proposals) and RFIs (Request for Information).• Technical Presales support on Cisco devices.• Attends weekly Technical calls for the Cisco Technical Solutions Network.• Attends weekly Technical deep dive training for the Cisco Security and Mobility Architecture.• Attends Meraki webinars to enhance Cloud Networking knowledge. Show less

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  CM Marketing

  Apr 2015 - now

  Proprietor and General Manager
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  Integrated Computer Systems, Inc.

  Jun 2015 - Jun 2016

  Solutions Consultant

  • Provide expert technical pre-sales support to internal sales team• Acts as the Subject Matter Expert for the Network, Mobility, Security, and Collaboration business of ICS• Handles multiple vendors and technology and makes the call on which products fits the customer best• Handles Cisco, HP Networking, Dell Networking, Aruba, WatchGuard, Sonicwall, F5, CheckPoint, Fortinet, Polycom, Meraki, VMware to name the top vendors I have carried and worked with other technology partners to deliver the best solution for the customers of ICS• Does solution architecture, network design and validation for ICS customers• Conducting POCs for multiple brands• Does tech updates for clients and internal teams• Provides basic help on product configuration• Helps our customers create their RFPs to ensure that they get the right product Show less

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  Fujitsu Global

  Jun 2016 - Mar 2018

  Sr. Solutions Manager

  • Provide expert technical pre-sales support to internal sales team• Specializes in Network, Mobility, and Security but also handles Collaboration and Virtualization• Handles Cisco, Meraki, Aruba, and VMware• Does solution architecture, network design and validation for Fujitsu customers• Conducting POCs for the Cisco security portfolio• Does tech updates for clients and internal teams• Acts as the main resource for cyber security roadshows for Fujitsu customers• Provides basic help on product configuration• Helps our customers create their RFPs to ensure that they get the right product• Acts as the Business Manager for the growth of Fujitu’s Cyber Security business for both the Makati and Sta. Rosa Offices• Responsible for the business development for the Cisco Security businesses of Fujitsu Philippines Show less

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  Trends & Technologies, Inc.

  Mar 2018 - Jul 2024

  • Enterprise Architecture Manager

    Apr 2022 - Jul 2024

  • Business Development Manager

    Mar 2018 - Apr 2022
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  GCash

  Jul 2024 - now

  Technical Architect