Sidney Billingsley

Experience

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  The SmoQue Pit

  Mar 2019 - Jul 2020

  Server, Shift Manager, Social Media Manager

  Assisted in organizing and executing catering events.Facilitated the efficient handling of supply deliveries and pickups.Played a key role in training new employees to uphold service standards.Seating and serving customers Curated and compiled footage for creating engaging content for the company's social media presence.Conducted regular inventory checks to ensure sufficient supplies are maintained.Handling to-go ordersConducting quality checks throughout the shift

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  Technolgy Integration Group

  Oct 2020 - Jan 2021

  Computer Technician

  Configure user accounts and perform data backup procedures to safeguard critical information.Facilitate the replacement of outdated systems with new ones, ensuring a smooth transition and enhanced performance.Deploy software to user computers, managing installations and updates efficiently.Install printers and applications, contributing to a functional and optimized technology environmentTravel to various sites for on-site support and assistance.Perform hardware installation, configuration, support, troubleshooting and repairs on employee computers and peripheralsManage technology issue tickets and provide regular reports to management regarding number of tickets, trends, and recommendations for additional technical trainingAnalyze and identify technical issues, taking appropriate actions to resolve problems or collaborating with vendors and the County’s Technical Services division for effective solutions. Show less

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  Rockdale County Government

  Feb 2021 - Mar 2022

  Court Technology Specialist

  Manage and update the Clerk's Facebook account to ensure current and relevant content.Assist in the procurement, shipping, and receipt of technology hardware, supplies, and software licenses.Oversee the maintenance of the Clerk’s website, including coordinating with vendors for specialized services, enhancing development, managing security measures, and implementing backup/recovery protocols.Generate user profiles for the attorney database, ensuring accurate and up-to-date information.Offer technology support to the public utilizing services within the clerk’s office.Design graphics for both the website and social media platforms to enhance visual appeal and engagement.Conducted user training sessions to enhance end-user understanding of systems. Show less

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  Koch Industries

  Mar 2022 - Aug 2023

  Tier II Technical Support Specialist

  Analyzed and diagnosed technical issues, implementing effective solutions.Fostered positive customer relationships through clear and concise support.Collaborated with cross-functional tier 3 teams to address and resolve escalated issues.Developed and updated knowledge base articles to facilitate efficient issue resolution.Improved workflow efficiency by implementing streamlined support processes.Communicated technical information effectively to both technical and non-technical users.Implemented incident response plans to minimize the impact of critical issues.Leveraged remote desktop tools to troubleshoot and assist users.Negotiated and maintained service level agreements with third-party providers.Spearheaded project to develop new process to implement organization-wide procedural changes for the loaning of laptops to employees.Offer audio-visual support for on-site meeting rooms, ensuring seamless functionality in conference room setups.Delivered comprehensive support for Office 365.Provided dedicated support to company VIPs, ensuring their technology needs and requirements were met promptly and effectively.Facilitated knowledge transfer sessions to share expertise with team members.Diagnosed and repaired hardware issues, ensuring optimal device performance.Configured and troubleshooted mobile device connectivity and synchronization.Oversaw the team's ticket queue during the team lead's absence. Show less

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  Cherokee Run Golf Club

  Mar 2024 - now

  Food and Beverage Server