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Prasad Pathak

Prasad Pathak

Followers of Prasad Pathak352 followers
location of Prasad PathakBengaluru, Karnataka, India

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  • Timeline

  • Skills

    Bpo
    Service delivery
    Sla
    Process management
    Team management
    Process improvement
    Operations management
    User acceptance testing
    Business analysis
    Business requirements
    Communication skills
    Subject matter experts
    Process flow documentation
    Functional testing
    Root cause analysis
    Quality management
    Requirements analysis
    Written and oral presentation skills

  • About me

    I want to utilize my knowledge, skills and energy in most effective and efficient way to contribute in the progress of organization

  • Education

    • M.S.G. College

      2001 - 2006
      Bachelor of Science (B.Sc.) Physics

  • Experience

    • Infosys BPO

      Apr 2007 - Aug 2012

      - Accountable for staffing and metrics management of 45 member team- Accountable for training to new comers and refreshing training to working agents- Worked as a Domain Consultant in Client’s automation project from Customer Service team - Played core role in SCM handling POs of customers for client- Prioritized POs with team as per business requirements to ensure timely booking- Took care of commit reports to be sent to management team of client

      • Process Specialist

        Apr 2011 - Aug 2012

      • Process Executive

        Apr 2007 - Apr 2011

    • Vmware Software India Pvt Ltd

      Aug 2012 - Dec 2013
      Senior Analyst

      - Analyzed Install base data to prepare quotes as per request from Sales team- Reconciled the booked order Vs Signed agreements- Consolidated and renewed service contracts in Oracle 11i- Accountable for Queue management and work assignment- Prepared and maintained process documents- Coordinated with operations teams and US-based IT and product management teams for UAT

    • Infosys BPO Ltd

      Jan 2014 - Dec 2015
      Team Lead

    • Infosys BPO

      Jan 2016 - Dec 2017
      Assistant Manager

      - Played core role in End to End Supply change management handling customer orders- Effectively managed 35 member team and 1 Team Leader directly reporting to meEnsured that Production, Quality SLAs are consistently met and exceeded within set timelines- Identified and implemented possible process improvement and automation initiativesConducted interviews for associate and SME level

    • J.P. Morgan

      Jan 2018 - now
      Manager

      - Joined as Team Leader for a banking operations team which deals with Corporate client on-boarding and KYC checks.- Team is responsible for creation, vetting and approval of account opening documentation for the large corporate and financial institutions across globe throughout client journey with bank- Successfully cross-trained the resources across all the tracks for flexible bandwidth Streamlined the MIS to accurately measure performance and SLA adherence- Got promoted as Manager in May 2021 Working with Alteryx SMEs created workflows to automate critical reporting tasks- Working on a project to confirm client's authorized signer details co-ordinating with service team to enhance client experience and enable self-serving Show less

  • Licenses & Certifications

    • Green Belt

      Infosys BPO