Kyle Napier

Experience

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  Six Flags

  Aug 2008 - Nov 2008

  Operational Supervisor of Food Service

  • Manage and supervise one/third of the park• To make sure each stand and restaurant has the supplies and employees to successfully operate for that day• To teach and exhibit customer first strategies

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  Gordon Food Service

  Sept 2010 - Jul 2013

  Sales and Service Manager and Merchandising Manager

  • Primarily responsible for hiring/firing, associate training, scheduling, paid vendor bills, external sales calls• Mystery shops improved from an average of 35% to 98% within two months as a direct result of targeted training and improved associate morale• Primarily responsible for inventory, ordering and store presentation• Coordinated external sales orders and special customer orders, while reducing special inventory carryover by $10,000 per month• Key holding manager, responsible for opening and/or closing facility• Provide leadership to individual shift team members• Ensure adequate staffing at each position as needed to provide excellent customer service Show less

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  Staples

  Oct 2013 - Sept 2016

  Supervisor

  • Supervised the Easy Tech, Copy & Print, and Inventory Department and personnel• Troubleshooting hardware and software issues via the command prompt and ran corporate diagnostic software• Removed any and all traces of viruses and malware including the removal of the programs through the registry• Lowered the turnaround time for repairs from 19.5 days to 2.5 days by communicating the schedule to all employees and making them accountable for delay• Responsible for maintaining accurate inventory controls through adherence to company guidelines and policies. Provide exceptional customer service, with a focus on creating a customer centric environment. Coached to ensure accuracy of inventory and proper back room operations• Maintain proper procedures to prevent and deter any external or internal shrink• Served as the Manager On Duty to ensure the best possible service we can offer our guest. Show less

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  Archer Daniels Midland Company

  Aug 2015 - Mar 2019

  • Trained all new employees on helpdesk policies and procedures • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.• Routinely exceed call-handling goals, closing an average of 60 calls daily with a 75% first-call resolution ratio and an average talk-time of 3.5 minutes – below the 5-minute goal• Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.• Setup and troubleshot cellphones and desk phones • Vendor Management experience with AT&T, Verizon, and Blackberry• Assisted with launching new start up programs working closely with personnel to perform suitability reviews by learning and implementing protocols and engaging client awareness• Safety Ambassador, CPR trained. Verified all employees evacuated to proper shelters during emergencies Show less

  • IT Helpdesk Coordinator II

    Oct 2017 - Mar 2019

  • IT Helpdesk Coordinator

    Aug 2015 - Mar 2019
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  Southern New Hampshire University

  May 2019 - Jan 2023

  Fulltime Student
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  Festival Foods

  Nov 2019 - Oct 2020

  Assistant Pricing Coordinator

  • Maintains and ensures accurate pricing of all store products.• Executes price changes, ad and display changes and promotional signage within store.• Responsible for leading the department in the Pricing Coordinators absence.

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  EPC, Inc.

  Feb 2024 - now

  Human Resources Assistant