Swati Malik, MBA

Experience

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  Cybernext Pvt Ltd

  Aug 2019 - Sept 2022

  • Boosted client satisfaction by 25%, as measured by client feedback, by conducting comprehensive UX research and implementing tailored redesign initiatives for 8+ key client projects. • Enhanced client engagement by 30%, as measured by usability testing results, by leading usability testing with over 200 participants and deriving actionable insights to drive product improvements. • Achieved an 18% improvement in user flow and conversion rates, as measured by analytics, by collaborating with product managers and design teams to map and refine workflows using Trello and MIRO. Show less

  • Business Development Representative

    Oct 2020 - Sept 2022

  • UX Designer

    Aug 2019 - Oct 2020
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  Banana Republic

  Nov 2022 - Feb 2023

  Sales Associate & Brand Stylist

  • Elevated customer experience by leveraging in-depth client consultations and data-driven styling recommendations, boosting customer retention rate by 30% and increasing in-store revenue by 15%. • Implemented persuasive upselling techniques, resulting in a significant increase in sales and customer satisfaction. • Utilized CRM analytics to identify high-value client segments, enhancing targeted marketing efforts and driving revenue growth.

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  Woodpecker Enterprises

  Dec 2022 - Jun 2023

  STEM Educator K-12

  Delivered STEM lessons to 150+ students (Grades K-12) across multiple schools, integrating hands-on activities to enhancelearning outcomes, maintaining 95% satisfaction rates in feedback received from parents.Partnered with 5+ school administrators to coordinate programs, leading to a 20% increase in student participation across all sessions.

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  Mountain Warehouse

  Jan 2023 - Aug 2023

  Sales Team Lead

  • Boosted customer satisfaction and sales by 20% by implementing culturally sensitive service training focused on empathy and active listening. • Mentored a high-performing team of 6-8 sales associates, fostering a customer-centric culture. • Enhanced team performance and customer engagement through targeted training and support initiatives.

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  Varsity Tutors, a Nerdy Company

  Jan 2023 - Aug 2024

  Academic Tutor

  Taught French and English to students and professionals.

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  Accenture

  Sept 2023 - Jan 2024

  Business Development Consultant (Pro-bono)

  • Developed and presented a Generative AI strategy for a retail grocery industry client, achieving a 3.78% increase in operational efficiency.• Implemented innovative solutions to drive an 80% reduction in manual effort for the client.• Collaborated with cross-functional teams to ensure successful execution of the Gen AI strategy with the provided highly-tailored and customized framework involving all stakeholders.

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  BCAA

  Feb 2024 - Sept 2024

  Sales & Membership Advisor

  • Enhanced client engagement by 30% by developing tailored onboarding modules, using data-driven insights to customize support strategies, and automating CRM workflows for personalized follow-ups. • Drove a 20% increase in weekly revenue by fostering cross-functional collaboration with sales and marketing teams and implementing targeted upsell campaigns based on customer segmentation and CRM analytics. • Exceeded sales targets by 25% and boosted membership retention by 35% within six months by leveraging CRM data and tracking pipeline growth to target and engage high-value client segments. Show less