Nancy Okwuchi, MBA

Experience

• 

  Nigeria Maritime Administration and Safety Agency (NIMASA)

  Mar 2008 - Mar 2009

  Safety Support Staff
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  Tralat Engineering and Energy Solution

  Aug 2015 - Jan 2017

  Personal Assistant to Managing Director
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  AZA Finance(Formerly known as BitPesa)

  Sept 2017 - Aug 2019

  Customer Service Associate

  -Contribute regional content to Help/FAQ Page with procedures and steps to products and services-Technical Support/Troubleshooting- Communicate to Finance Team to set the correct rates, help close incomplete transactions or notify them of issues related to funding, float, rates, .-Analytics/Reconciliation- Work with Finance team to reconcile old transactionHelp promote a customer-centric approach at the Company by setting high standards for client support, relationship management and customer happiness-Effectively collaborate with key internal stakeholders - Sales, Finance/Trading, Customer Support, Compliance and ProductSupport and improve the entire customer journey from onboarding to post-trade executionRespond to client inquiries within defined SLAs-Handle any issues reported by clients and escalate, when necessary-Voice of the Customer / Product Feedback- Display a high level of emotional intelligence and step into a leadership role when required-Provide customer product feedback and product feature requests from region. Show less

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  BitPesa

  Aug 2019 - Aug 2024

  Account Association

  -Manage customers account portfolio-Execute trade request.-Support the Sales team and other Internel stakeholders.-Clients Onboarding.-Work with the Compliance team to make sure customers provide the required KYC documents-Technical Support/Troubleshooting- Communicate to Finance Team to set the correct rates, help close clients transactions or notify them of issues related to funding, float, rates, .-Analytics/Reconciliation-Help promote a customer-centric approach at the Company by setting high standards for client support, relationship management and customer happiness.-Product testing when new product is been built.-Handle Crypto currency transactions Show less

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  AZA

  Oct 2022 - Aug 2024

  -Manage customers account portfolio-Execute trade request.-Support the Sales team and other Internel stakeholders.-Clients Onboarding.-Work with the Compliance team to make sure customers provide the required KYC documents-Technical Support/Troubleshooting- Communicate to Finance Team to set the correct rates, help close clients transactions or notify them of issues related to funding, float, rates, .-Analytics/Reconciliation-Help promote a customer-centric approach at the Company by setting high standards for client support, relationship management and customer happiness.-Product testing when new product is been built.Handle Crypto currency transactions Show less

  • Account Manager Key Account-Partnership (API)

    Jan 2020 - Aug 2024

  • Senior Sales Manager (Ghana)

    Oct 2022 - Jul 2024
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  FairMoney

  Jul 2024 - now

  Senior Manager Sales Business Development

  strategic planning:Develop and Implement comprehensive business development strategies aligned to company's goal.Sales Leadership: Lead and mentor the business development team, provide best practices, sales Techniques and effective negotiation strategies. Relationship Management: Build and future relationship with clients, partners, and industry stakeholders to foster collaboration and drive business growth. proposal Development: Prepare and present compelling proposals to potential clients collaborate with cross-Functional teams to ensure alignment and successful execution if initiatives. Networking: Attend industry events, conferences, and networking functions to promote the company and identity new business opportunities Collaboration: Work closely with Marketing, product development and operation teams to ensure seamless execution of business development initiatives. Show less

• 

  FM Remit

  Jul 2024 - now

  Senior Manager Sales Business Development

  strategic planning:Develop and Implement comprehensive business development strategies aligned to company's goal.Sales Leadership: Lead and mentor the business development team, provide best practices, sales Techniques and effective negotiation strategies. Relationship Management: Build and future relationship with clients, partners, and industry stakeholders to foster collaboration and drive business growth. proposal Development: Prepare and present compelling proposals to potential clients collaborate with cross-Functional teams to ensure alignment and successful execution if initiatives. Networking: Attend industry events, conferences, and networking functions to promote the company and identity new business opportunities Collaboration: Work closely with Marketing, product development and operation teams to ensure seamless execution of business development initiatives Show less