Chris Jones

Experience

• 

  Adecco – Virgin Media

  Nov 2010 - Apr 2011

  Technical Advisor

  Key Responsibilities, providing technical support for virgin media customers, including broadband support, diagnosing customer’s network and equipment faults using computer programs and computer knowledge. Providing excellent customer service and solving the customer’s problems and queries.

• 

  Salons Direct

  Jun 2011 - Jan 2012

  Customer service

  Key Responsibilities, taking customers orders over the telephone, arranging returns with customers, liaising with couriers for collection and delivery of items. Dealing with customer queries and problems using excellent customer service skills. General office work including processing purchase orders, faxing, emailing and dealing with post.

• 

  Phones4u

  Jan 2012 - Jan 2013

  Sales consultant

  Serving of customers with mobile phone devices and accessories, setting up mobile phones for customers before leaving the shop and assisting the customers with any problems or questions they may of had, working towards shop sales targets and achieving them. Delivering the very best in customer care, solving any problems and helping customers with their mobile phones, booking repairs on damaged mobile phones and assisting the customer with any relevant paper work. Replenishing of stock, keeping the shop and work areas tidy at all times. Show less

• 

  Park Group plc

  Sept 2012 - Nov 2012

  Customer service advisor

  taking customers orders over the telephone, Dealing with customer queries and problems regarding gift cards and vouchers via email or telephone, Assisting customers on how to use gift cards online with step by step instructions over the telephone, assisting with office duties including purchase orders, faxing, scanning and printing. Kept work place neat & tidy.

• 

  Love2shop

  Sept 2013 - now

  1. Product Management:• Oversee product design, production, and end-customer implementation.• Create and plan new products or add features.• Manage the entire production cycle.2. Merchant Implementation:• Facilitate the onboarding of merchants onto the platform.• Ensure smooth integration and adoption.3. Project Management:• Coordinate cross-functional teams.• Plan, execute, and monitor projects.• Collaborate closely with IT departments.4. Supporting Retailers Systems and Payment Systems:• Maintain and enhance retailer systems.• Manage payment processes.5. Mastercard Implementation Support:• Assist with Mastercard-related initiatives.• Ensure successful implementation.6. Creating Product Catalogs Using Multiple Systems:• Curate and organize product information.• Utilize various systems for catalog creation.7. Live & UAT Testing of Products and Software Enhancements:• Conduct testing in live and user acceptance testing (UAT) environments.• Collaborate with IT teams for quality assurance.8. Process and Procedure Testing and Implementation:• Validate and improve existing processes.• Implement efficient procedures.9. Documenting and Sharing Processes with Relevant Departments and Stakeholders:• Create clear documentation.• Communicate processes to relevant parties. Show less • Leadership• Training Staff to the highest standards• Dealing with complaints • System Testing in UAT & A Live environment• Creating documents, spread sheets for data and training.• Completing daily reports • Monitoring staff on a daily basis • Setting KPI’s and completing with team members • Expediting orders through internal systems to achieve prompt order dispatch.• Providing our customers with a professional and efficient experience.• Solving client queries and complaints• Providing accurate account information. • Compliance requirements within a financial service industry Show less

  • Assistant Product Manager

    Feb 2023 - now

  • Business Services Supervisor

    Sept 2013 - Feb 2023