Henna Melwani

Henna Melwani

Buying operation specialist

Followers of Henna Melwani1000 followers
location of Henna MelwaniBengaluru, Karnataka, India

Connect with Henna Melwani to Send Message

Connect

Connect with Henna Melwani to Send Message

Connect
  • Timeline

  • About me

    Customer Experience professional | UI/UX Designer

  • Education

    • Sri Bhagawan Mahaveer Jain College

      2011 - 2014
      Bachelor of Commerce - BCom Marketing
    • Barcelona Technology School

      2023 - 2024
      Master’s in User Experience and Design User Experience
    • Sri Bhagawan Mahaveer Jain College

      2016 - 2019
      Master of Business Administration - MBA Operations Research
  • Experience

    • Tesco

      Aug 2014 - Dec 2015
      Buying operation specialist
    • The Fuller Life

      Jul 2016 - Jan 2017
      Client Management Executive
    • TE Connectivity

      Feb 2017 - May 2019
      Order management specialist
    • Target

      Jun 2019 - Aug 2020
      Guest Relations Specialist
    • VMware

      Jun 2021 - Sept 2022
      Order Management Analyst
    • Hastee

      Oct 2023 - Apr 2024

      - Conducted user research to inform product development- Collaborated cross-functionally to deliver product updates efficiently.- Analyzed metrics for actionable insights, contributing to product optimization.- Offered UX recommendations based on customer queries, improving product usability.- ⁠Assisted in translating the app for sales team demos which contributed to creating engaging product demos, facilitating sales efforts.- Reorganized data for improved clarity and efficiency, enhancing user experience. Show less - Handled user queries, enhancing Hastee's customer service reputation.- Ensured data accuracy in the Hastee portal, optimizing user experience.- Coordinated with internal teams to swiftly resolve client issues- Implemented client feedback to improve Hastee's functionality, demonstrating adaptability.- Supported Customer Success Managers, with client relationships.- Reorganized data for improved clarity and efficiency, enhancing user experience.- Engaged with store reviews and conducted comprehensive analysis to refine our response strategies for enhanced user satisfaction. Show less

      • Product & UX Intern

        Mar 2024 - Apr 2024
      • CS & UX Intern

        Oct 2023 - Mar 2024
    • Freelance

      Mar 2024 - now
      User Experience Designer
    • Adyen

      Sept 2024 - now
      Operational Specialist
  • Licenses & Certifications