Henna Melwani

Experience

• 

  Tesco

  Aug 2014 - Dec 2015

  Buying operation specialist
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  The Fuller Life

  Jul 2016 - Jan 2017

  Client Management Executive
• 

  TE Connectivity

  Feb 2017 - May 2019

  Order management specialist
• 

  Target

  Jun 2019 - Aug 2020

  Guest Relations Specialist
• 

  VMware

  Jun 2021 - Sept 2022

  Order Management Analyst
• 

  Hastee

  Oct 2023 - Apr 2024

  - Conducted user research to inform product development- Collaborated cross-functionally to deliver product updates efficiently.- Analyzed metrics for actionable insights, contributing to product optimization.- Offered UX recommendations based on customer queries, improving product usability.- ⁠Assisted in translating the app for sales team demos which contributed to creating engaging product demos, facilitating sales efforts.- Reorganized data for improved clarity and efficiency, enhancing user experience. Show less - Handled user queries, enhancing Hastee's customer service reputation.- Ensured data accuracy in the Hastee portal, optimizing user experience.- Coordinated with internal teams to swiftly resolve client issues- Implemented client feedback to improve Hastee's functionality, demonstrating adaptability.- Supported Customer Success Managers, with client relationships.- Reorganized data for improved clarity and efficiency, enhancing user experience.- Engaged with store reviews and conducted comprehensive analysis to refine our response strategies for enhanced user satisfaction. Show less

  • Product & UX Intern

    Mar 2024 - Apr 2024

  • CS & UX Intern

    Oct 2023 - Mar 2024
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  Freelance

  Mar 2024 - now

  User Experience Designer
• 

  Adyen

  Sept 2024 - now

  Operational Specialist