Tiju Scaria

Experience

• 

  Axsiom

  Jan 2012 - Jan 2012

  Sales Intern
• 

  Pratham Education Foundation

  Jul 2013 - Oct 2013

  Intern

  Administrative Support

• 

  Auxus Strategic Solution

  Jun 2014 - Sept 2014

  Business Development Manager

  * Researching and generating leads* Handled a property called Social Sports League.

• 

  Convergys Intelligent Contact

  Apr 2015 - Aug 2016

  Senior Technical Support Associate

  * Answered over 100 inquiries daily from customers through calls and chats whichallowed the company to comply with fast response times with a 4,5 satisfactory rate.* Supported the EE Technical team in handling troubleshooting queries and handled ADR (Alternate Dispute Resolution) cases.* Worked on creating a training manual that would help the new hires smoothly transition from the training to the operations floor.

• 

  Bizimpact Knowledge Services LLP

  Oct 2018 - Jul 2019

  Market Research Analyst

  * Execute Market Research and Consulting Projects* Apply lateral and applied thought process to formulate strategies* Critically make strong business case in terms of identifying gaps and opportunities for the top global companies* Perform Market Engineering by estimates & forecast of the global micro markets across North America, Europe, APAC, South America & ROW* Analyze Market shares of the top leaders and critically argument on the future leaders* Interview the key opinion leaders globally and identify the unmet needs in the global market* Track specific industry and develop as an Industry Specialist* Finalize Table of Contents/Scope/Structure of the market research studies* Estimate market sizes, forecasting and market shares* Conduct in-depth primary and secondary research* Follow the table of contents to complete the in-depth market assessment. Show less

• 

  Amazon

  Aug 2019 - Mar 2023

  Senior Product Compliance Analyst

  * Provided extensive support in classifying products in all marketplaces based on SOP,vendor Safety Data Sheets and reliable information in compliance with ADR, 49 CFR, IATA,GHS and CLP regulations thereby avoiding any incidents or undeclared shipments duringstorage, handling and transportation of hazardous products.*Provided support to new hires and suggested improvements to the SOP based on the gapsidentified in the existing procedures.* Was awarded the Ace of Spades (Award for showcasing "Deliver Results" and for the bestperformance) 9 times in the last 12 months.* Provided extensive support in handling high‑severity tickets during work hours and over theweekend.*Worked on a project by analyzing ticket data that prevented 39 critical and non‑criticalerrors by associates in a month.* Worked on a project that ensures Fulfillment Center (FC) Associates follow proper syntaxand workflow while creating DG Tickets. FCs following the syntax and workflow is critical toavoid duplicate tickets through an integrated De‑Dupe feature, thus resulting in a quickresolution.*Worked on a project that notified the associates to check whether all hazmat exceptions are added for the assigned products. Show less

• 

  Unique Personalservice GmbH (Deutschland)

  Jun 2023 - now

  Production Assistant

  * Assistance in the production operations of the automotive coating industry ·* Quality control and monitoring the production process in compliance with safetystandards.