Jaron Walkover

Experience

• 

  OnLine Worlds

  Jan 2007 - May 2007

  Intern

  Developed online multiplayer gamesConducted extensive game testing

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  Ike Walkover Music & Entertainment, LLC

  May 2007 - Dec 2011

  IT Specialist

  Designed and implemented a personnel program and a bookkeeping system in PHP using a MySQL databaseDesigned and implemented a client database using JavaMaintained backup systems and troubleshot technical problems

• 

  Intellinx Ltd.

  Apr 2011 - Jan 2015

  Implementation Engineer

  • Designed and implemented models in java making use of JPA with Hibernate as the persistence provider and Oracle, SQL Server, DB2, and MySQL as the database• Implemented ETL jobs using Java with Spring, Spring Integration and Spring Batch• Designed and implemented business rules using Drools as well as proprietary software for various business scenarios• Employed POI and BIRT for displaying results of jobs outside of the Tomcat environment• Provided technical support to clients

• 

  Bottomline Technologies

  Jan 2015 - now

  • Oversaw support operations across multiple products and solutions with activities that included hiring the level-2 support team, training and managing the engineers, serving as SME for most categories of tickets, and internal and external reporting on operations• Used Jira, Salesforce, and Confluence to handle customer tickets, prioritize backlog, maintain team dashboards, design team triage and escalation workflows, monitor and report on various metrics, organize governance dashboards, review work and hours reported, and manage internal and customer support knowledge bases• Worked with ELK(Elasticsearch, Logstash, and Kibana), Elastalert, Filebeat, Prometheus, and Grafana to monitor numerous environments and proactively alert on incidents• Created SOWs and assisted sales efforts, then served as project manager, architect, and lead engineer for several of those projects• Member of 24/7 on-call rotation as well as escalation point for other shifts Show less • Led multiple projects with volumes that required the use of Bigdata and gained experience with Cassandra, Elasticsearch, HBase, and Solar• Certified as a ScrumMaster and led Agile team through all the Scrum events; sprint planning, daily scrum, sprint review, and retrospective• Incorporated Liquibase and Maven to improve the build process and better control projects in various environments• Member of 24/7 on-call rotation to monitor numerous production environments and resolve any incidents that occur Show less

  • Manager of CFRM Support and Services

    Dec 2021 - now

  • Support Manager of CFRM

    Apr 2019 - Dec 2021

  • Senior Implementation Engineer

    Jan 2015 - Apr 2019