Roberto Albertini

Experience

• 

  Princess Cruises

  Jul 2008 - May 2015

  • Responsible for leading, coaching and scheduling teams of up to 60 members to provide outstanding service to over 3,000 customers in diverse and constantly changing environments.• Developed special projects and new services to enhance operational efficiency and customer experience.• Analytically monitored various office & field processes and developed operational improvement plans.• Managed procurement of office stationary supplies and conducted inventory audits, budgeting and weekly purchasing of +$80K in F&B supplies.• Increased sales of various targeted beverage items and packages in over 30% through the creation of new marketing strategies and led the Bar Department to constantly exceed its revenue targets.• Administrated a cash float of +$250K and accounted and reported +$1 million of weekly sales.• Conducted health & safety trainings and performed emergency duties such as firefighting.• Elaborated plans to low cost, increase efficiency and achieve budgets.• Coordinated and supported various special events and cocktails. Show less

  • Manager – Administration, Customer Relations, Finance, and Food & Beverage

    Nov 2012 - May 2015

  • Assistant Purser - Administration Officer

    Jul 2008 - Nov 2012
• 

  Fairmont Pacific Rim

  May 2015 - Sept 2016

  Guest Relations Manager

  • Responsible for over 30 employees and the entire business operation when acting as Duty Manager, including the various departmental offices such as Security, Parking, Bellmen, Concierge, Call Center, Maintenance and Rooms Division.• Direct responsible for scheduling, payroll, performance management and coaching of 12 staff in a fine and luxurious business environment.• Actively lead and support the various departments in running a successful operation and constantly seek for enhancement.• Conduct daily meetings and briefings to the department managers and board of directors.• Run an extensive variety of computer systems and administrative reports.• Develop, implement and update new standard operational procedures. Show less

• 

  The University of British Columbia

  Sept 2016 - now

  Led initiatives that enhanced the customer experience for UBC’s parking and student identification services, streamlining processes to ensure smoother interactions for students, staff, and faculty. I implemented workflow and process improvements that resulted in increased operational efficieny and revenue. Managing a multi-million-dollar budget, I optimized permit sales strategies and introduced cost-saving measures, resulting in revenue growth that exceeded targets.I built and developed a high-performing team, focusing on training and mentorship to foster a collaborative and growth-oriented work environment. Show less

  • Senior Operations Manager

    Apr 2022 - now

  • Operations Manager

    Apr 2019 - Apr 2022

  • Assistant Operations Manager

    Sept 2016 - Apr 2019