Ruslan Tugushev

Experience

• 

  Alternate Ltd.

  Feb 2011 - Sept 2011

  Web developer
• 

  IT Expert Group

  Sept 2011 - Mar 2012

  Technical Sales Manager
• 

  Itron, Inc.

  Mar 2012 - Sept 2024

  • As a Product Manager led an international cross-functional team in a hybrid (Waterfall/Agile) New Product Introduction (NPI) project in a regulated industry. This resulted in a launch of a new product as part of a strategic portfolio shift.• Delivered project gates and change requests presentations to the senior leadership boards.• Managed 3 other products through various stages of the Product Lifecycle with full responsibility for technical and business aspects of the products.• Performed Voice of the Customer (VoC), Go-to-Market (GTM), End of Life (EOL), Cost-Down Workshop activities.• Led international customer-facing activities: presentations, webinars, requirement gathering interviews, tenders.• Product Owner responsibility for cloud-based solution and mobile applications feature development: coordinated requirements, integration, design decisions and other architecture related aspects. Show less • Managed a data center transfer project for multi-server high-load IoT management solution without downtime.• Implemented new techniques and scripts in disaster recovery process, making the process 10% faster and reliable.• Subject Matter Expert (SME) for Smart Payment Solutions.• Led and executed deployment, integration and upgrade projects for on-prem and cloud solutions in EMEA region.• Executed customer-facing feature design processes that led to introduction of 10+ new features.• Designed and developed a Python ETL tool to integrate various solutions data into a single reporting database.• Performed technical sales functions in customer meetings, leading to new contracts.• Managed the project for upgrading an infrastructure for a high-load nationwide smart payment system. This enabled double digit million-euro contract through a new product introduction. Show less • Conducted solutions delivery and training for customers in EMEA region.• Designed and deployed PL/SQL reports for Oracle, PostgreSQL and MS SQL Server databases.• Provided technical support for a nationwide high-load system encompassing over 1,300,000 end-customers in a countrywide deployment, reducing support cases backlog by 80%.• Managed client relationships and coordinated support, leading to the recognition of Itron as superior support services vendor, thereby strengthening and deepening customer loyalty and relationships. Show less

  • Product Manager

    Feb 2020 - Sept 2024

  • Technical Consultant II

    Aug 2017 - Feb 2020

  • Technical Consultant

    Mar 2015 - Aug 2017

  • Technical Support Engineer

    Mar 2012 - Mar 2015
• 

  Siemens Energy

  Sept 2024 - now

  Product Manager