Dinesh Solanki

Experience

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  Avion Systems

  Sept 2003 - Aug 2005

  Project Engineer

  Functional Area : Telecom Equipments InstallationDesignation : Project EngineerMy responsibilities encompass:• Installation, commissioning and integration of telecommunication equipments such as TDM switches, base transceiver stations, microwave communication system, broadband equipments and data transmission systems.• Assisting in troubleshooting, diagnosing, testing and resolving level 1 system hardware and power problems and issues• Creating and reviewing technical documentations such as technical reports, specifications and maintenance inventory sheets. Show less

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  Reliance Communications

  Aug 2005 - Jul 2006

  Switch Engineer

  Functional Area : O&M 5ESS Switch/ Alcatel HLR/ Lucent BTSDesignation : CDMA Switch / HLR EngineerMy responsibilities encompass: • Operation and maintenance of Lucent 5ESS CDMA Switch. This included monitoring of system alarms and taking necessary action for clearing the problem. Checking the system logs as part of necessary preventive measures.• Carrying out the configuration, integration and upgrade of BTS sites with the switching system.• Checking the system performance logs and planning for any update, upgrade, expansion or any other modifications required for smooth functioning of the system. • Creation, verification, scheduling and maintenance of switch and HLR backup. The requirement of backup data is crucial for restoring the system even from the scratch.• Daily analysis of telecommunication traffic reports which helps understand the efficiency of the switching and BTS network, thereby providing input for planning any augmentation.• Analysis, diagnostics and evaluation of technical problems and issues such as installation and hardware maintenance of various modules in switching system.• Analysis and resolution of end subscribers’ communication connectivity issues through telecom network tracing and systems routing data. Show less

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  Nokia

  Aug 2006 - Nov 2018

  Presently working as DGM – Customer Project & Support for Alcatel-Lucent India Limited & managing the Level 2 Global Technical Support Team for Intelligent Networks (IN), and IP/SRP for Indian and International customers.Prime Job Responsibilities: --LEADERSHIP  Provide a professional exchange of technical information, customer experiences & product knowledge within the internal support team from time-to-time, as necessary. Create and maintain customer relationships on a day-to-day basis. Maintain high level of customer satisfaction by providing services fully compliant with the agreed SLAs. Providing support and guidance for the support team. Imparting on-job training and workshops to the team membersPROJECT MANAGEMENT Interface with product business division (Level 3/TEC-Technical Expertise Center) and respective OEM support centers. Creating the resource plan and ensure the availability of support persons on 24*7 basis. Hold customer facing status meetings and Provide status reports to the customer at pre-determined intervals agreed with the customer. Interact with customer and third party vendors to understand the impact on IN system of any planned activity within the customer network. Getting involved in onsite projects for Expansion/new implementation/Change Requests.  Participate in the review and implementation of product upgrade/patch & installation processes. Create/Validate Methods Of Procedures (MOP) & Acceptance Test Plan (ATP) documents and provide for their execution in either Alcatel-Lucent or Customer “test beds” and field networksQUALITY ASSURANCE Monitor team performance against SLAs, ensure timely delivery of solution from partners and facilitate review meetings.--- Message Truncated due to character limitation. Show less Worked as Customer Technical Advocate in Quality Assurance and Customer Care Department thereby managing BSNL India Fixed IN Project and TCL Intelligent Network Project. Prime Job Responsibilities: -- Single point of contact for the two key IN projects – BSNL and TCL. Working in a multi-vendor products environment in the BSNL IN turnkey project thereby coordinating with the various back-end teams for the problems resolutions. Interfacing with the customer in order to understand their technical issues/queries and providing them with effective resolutions/workarounds in Level 1 support capacity. Interacting with Level2 and Level 3 technical support team to get the customer issues resolved in minimal period of time thereby gaining the customer trust towards the company’s support structure. Holding the meetings with third party application teams to understand technicalities of the issues and help resolve interworking issues through the E2E knowledge of the deployed solution. Monitoring telecommunications systems to assess need for updates, upgrades, enhancements, preventive maintenance and new systems Assessing performance levels of system hardware and software to project future needs, and developing short- and long-terms plans for updating equipment, adding capabilities, enhancing existing systems and providing improved telecommunications Show less

  • Deputy General Manager

    Jan 2008 - Nov 2018

  • Customer Technical Advocate (Quality Assurance and Customer Care)

    Aug 2006 - Jan 2008
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  SYNIVERSE TECHNOLOGIES (INDIA) PRIVATE LIMITED

  Nov 2018 - now

  Manager | Operations at Syniverse India Pvt. Ltd.

  • Leading a 12 people Team at Gurgaon, Hyderabad, and Kolkata locations.• Responsibilities: o Managing day-to-day operations and maintenance, customer communications, o Engagement with Sales, SA, Product Mgmt, PM, Customer for software application upgrades/new requirements/ RFP / effort estimationso Process creation and implementation, Shift management, Conflict Management, Identity Management, Access Managemento Quality control over open SRs/CRQs, o Engagement with TRAI/DoT as Licensee for MNP Service in Zone 1 Indiao Technical Supervision & Guidance,o Yearly Goal Setting, Rewards/Recognition/Appraisals.• Accounts: o MNP Clearing House: India, Philippines, Singaporeo MNP Gateway/QNPDB Turnkey: India, Singapore, Philippines, Malaysia, Bangladesh, Macau, Thailand, Oman Show less