BOB WEI

Experience

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  Guoxin Lucent Technologies Network Technologies Co., Ltd.

  Jul 2003 - Nov 2005

  Technical Support Engineer

  (1) I provided post-sales technical support for Network Resource Management and Monitoring System (named as Netmaster and Netguard) of China Telecom in several provincial branches inclusive of Anhui Province, Qinghai Province, and Shandong Province. (2) My specific jobs included integrate entire NMS system, including server UNIX hardware, Oracle and Sybase database and NMS software.(3) I collected inventory information of carriers’ network equipment of SDH, PDH, DWDM, and PSTN switch.(4) I deployed dynamic interfaces or probes for real time alarms collection for Transport network, PSTN network, and Data network.(5) I modulated and tuned performance of system by tuning parameters and configurations of system.(6) I feedback errors, bugs, and carriers’ requirements to R&D departments. Show less

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  Huawei Technologies

  Nov 2005 - Feb 2007

  Product Manager

  (1) I primarily focused on the development of domestic optical transmission network devices, including MSTP, ASON, and DWDM.(2) I managed to support strategic deals across domestic market, planning solution and giving presentation of bearing solutions for 3G, NGN, and metro video monitoring system.(3) I worked as interface with product marketing department to receive latest update of R&D as well as feedback classified requirements from customer or frontline.(4) I provided quarterly training sessions to local sales and pre-sales team to keep them updated to latest knowledge and product features. Show less

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  Shanghai Symphony Telecommunications Co., Ltd.

  Apr 2007 - Nov 2010

  Senior Technical Consultant

  (1) I provided technical solutions and products to multinational enterprise customers, including Best Buy, GE, Electrolux, Continental, NYK, Honeywell, Marriott, etc. On the other hand, I also managed to plan new services and products, introduce and localize competitive products from AT&T portfolio.(2) I managed to collect technical requirements from customers and providing telecommunication infrastructure and application solutions in area of expertise including Legacy Telecom Service, IP/MPLS Network, VOIP, Video Conferencing, Data Center Hosting and Cloud Computing.(3) I performed analysis and diagnoses on complex networking problems, as well as architectural network design/tuning to customer networks. (4) I participated in network configuration, project implementation and technical assurance.(5) I partnered with AT&T product department to introduce AT&T global products into China market. Show less

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  AT&T

  Nov 2010 - now

  (1) I provide overall post-sales support for strategic customers whose global or AP regional headquarters locate in China, including China Unionpay, COSCO, Eaton, Faurecia and Alstom. My scope of work covers entire lifecycle of service support in terms of service delivery, service operation & assurance, and billing affairs.(2) I manage to handle operational issues, escalations, and chronic network issues. I also worked with GCSC/GSAM to create RCA for complex outages and incidents.(3) I manage service delivery projects, expedite those in urgency, ensure seamless communications between customer and order managers, and make sure on-time delivery.(4) I provide monthly customer stewardship review and annual executive customer report.(5) I support customer services with various AT&T products, including global MPLS network (EVPN and AVPN), IP-Sec VPN (AVTS and ANIRA), GMIS, Teleconference service, Global Inbound Call service, and managed Hosting. (6) I work closely with customer finance team to solve billing disputes and outstanding AR issues. Show less

  • Service Manager

    Jan 2019 - now

  • Service Manager

    Nov 2010 - Dec 2018