Muhammad Hakeem Hafiz

Experience

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  Mohamed Yousuf Naghi Motors - BMW Group Importer KSA

  Feb 2005 - Nov 2005

  Co-ordinator Logistics & Planning

  ~ Daily stock analysis.~ Updating the AS400 system.~ Ordering receiving and transferring of vehicles.~ Making daily import list.~ Monthly vehicles transfer report.~ Compiling Rolls Royce & other vehicles Sales Report.~ Responsible for physical allocation of vehicles

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  Balubaid Group

  Jan 2006 - Jun 2010

  ~ Direct reporting to Regional Sales Manager.~ Sales Forecasting & Target Delegation. ~ Assigning Responsibilities & Monthly Targets to the Branches.~ Conducting regular Sales Meetings & Formulating Monthly Target Achieving Strategies.~ Daily & Monthly Sales & Purchase Report for Retail & Whole Sale~ Leading, Motivating & Enhancing the skills of Sales & Purchase Team~ Weekly Board meeting to discuss the ERP ( Oracle ) Status & Action Plans.~ Managing Monthly Walk-in & Prospecting Reports.~ Monthly GM-CPOV & NON GM-CPOV Sales Reports to GM , U.A.E~ Advertising & Sales Promotions.~ Managing weekly update of GM-CPOV web locator.~ Preparing monthly sales analysis and inventory report.~ Providing Sales Approvals in MS-400 System for GM-CPOV Branches~ Updating the Vehicle Price List on Daily Basis.~ Customer retention and satisfaction via pre and post customer issue resolution. ~ Regular formulation and implementation of strategies to liquidate the Lemon stock Show less ~ Customer complaint handling reports.~ Problem not fixed right first time report.~ Issuing & Compiling Test-Drive claims report.~ Solving customer issues with Sales & After sales.~ Sales & Service customers follow up.~ Monthly Sales & After sales CSI reports pertaining to customer satisfaction.~ Monthly CRM Internal spot Survey & Action Plans.~ GM-Difference Internal spot surveys (Sales, After sales, Spare parts)~ Compiling action reports in consent with the relevant Departmental Heads for CRM & GM-Difference.~ Follow up on Test-Drive leads generated through Companies Website.~ Downloading daily Sales & After sales data from MS 400. Show less

  • Senior Suprvisor Fleet & Retail Sales ( GM-CPOV & NON GM-CPOV )

    Jan 2007 - Jun 2010

  • Representative CRM / CSI

    Jan 2006 - Dec 2006
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  Renault KSA - Gulf Advantage Automobiles LLC

  Aug 2010 - Mar 2012

  Supervisor Fleet Sales

  ~ Direct Reporting to Regional Head.~ Sales forecasting & Target Delegation.~ Managing the Target by Formulating Prospect Planner.~ Establishment of an ongoing PDCA Cycle to make prospect Planner Dynamic.~ Assigning of sales territories, Setting SMART Goals & Establishing training programs for Sales Representatives.~ Conducting daily, Weekly & Monthly Sales reviews to keep the sales aligned With the Target ~ Prepares action plans by individuals as well as by team for effective search of sales leads and their subsequent conversion into prospect and sale.~ Providing timely feedback to senior management regarding performance~ Recruiting Sales Executives based on criteria agreed upon by senior management, ~ Gaining Customer Satisfaction, Loyalty & Retention by implementing Renault Sales Process & CRM.~ Used Cars Purchasing Via Trade-In, Buyback & Direct Purchase` Inventory management. Show less

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  Hyundai - Mohamed Yousuf Naghi Motors Co.

  Jan 2013 - Jan 2018

  Supervisor Fleet & Dealers Sales

  Mohammad Yousuf Naghi Motors is the Dealer for BMW, Rolls Royce, Jaguar, Range Rover, TATA & Hyundai in Saudi Arabia and one of the most professionally managed Company. JOB PROFILE: ~ Direct Reporting to Fleet Sales & General Fleet Sales Manager. ~ Sales Forecasting & Target Delegation. ~ Managing the Target by Formulating Prospect Planner. ~ Planning & Visiting the Territory to Increase the Customer Data. ~ Building Mutually Beneficial Relationships with the Fleet Owners and Operators within the Territory to Increase the Sales. ~ Preparing the Proposals based on Customer’s Requirement & Standard Technical Specifications. ~ Helping & Providing the Best Possible Services to the Fleet Customer to gain theCustomer Satisfaction. ~ Together with the Sales Manager, Sharing the Responsibility for Growth of Sale& Profitability of the Fleet Business. ~ Providing the Best & Timely Services to the Key – Account Customers. ~ Making the Follow-Up with the Service & Stock Yard for to Make Sure the DeliveryOn Time. ~ Daily Sales & Stock Report Preparing ~ Conducting Weekly Sales Meetings to Review the Sales aligned with the Targets. Show less

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  SHIFT inc.

  Mar 2018 - now

  Lead Fleet Procurement