Kuldeep Kumar

Experience

• 

  Innodata Isogen

  Feb 2000 - Apr 2002

  Data Processor

  Worked on various HTML/XML conversion projects from US.

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  Platinum EDU Private Limited (Vendor of Aptara Incorporation)

  Apr 2002 - Oct 2005

  Project Manager Team Lead

  Worked here for more than 3 years. Joined here as XML coding specialist in April, 2002. Became Team leader in 2 years. Worked on various digital content conversion (XML/HTML & E-Pub) projects from Aptara Incorporation (formerly known as TECHBOOKS).

• 

  Alpha Thought Technologies

  Oct 2005 - Mar 2006

  Medical Billing Executive

  As a Billing Executive I worked in Payment posting process for PBS(Chicago).Got extensive training on US Healthcare Insurance System.

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  Salient Business Solutions

  Mar 2006 - Apr 2008

  Process Developer 1

  I joined SBS (now sister concern of Avantha Group) in March, 2006 as a Process associate and started working on Indexing process for a US based Home infusion company. I got multiple rewards and recognitions for my work and initiatives which I took with the help of my Team Leadear and Project manager. I really appreciate the support and help my collegues given me there. I learnt so much in SBS and want to work more there in future.

• 

  SunTec India

  Apr 2008 - now

  Leading a diverse team of over 150 associates, Team leaders, Project Officers, and Assistant Project Managers. I orchestrate the successful execution of multiple critical projects, ensuring their timely completion and exceeding client expectations.My role extends beyond project management; I am the primary interface with clients, adeptly understanding their needs and maintaining high levels of satisfaction throughout project lifecycle.One of my key responsibilities is ensuring a smooth transition as projects move from client locations, guaranteeing continuity and excellence in delivery.Recognizing the importance of a motivated workforce, I am deeply involved in recruitment, on boarding, and retention strategies, ensuring that our team is equipped to deliver top-notch customer service consistently.Through coaching and mentorship, I cultivate a culture of excellence, ensuring that Service Level Agreements (SLAs) and Turnaround Times (TATs) are not just met but exceeded. Regular status reports to internal stakeholders and clients keep everyone informed and aligned.I also oversee the outsourcing of offline projects, from vendor selection to training, ensuring seamless integration into our operations.Reporting directly to the Division Director & VP (International Sales & Operations), I am entrusted with the day-to-day management of operational activities, ensuring efficiency and effectiveness across the board. Show less Provided leadership to multiple critical projects with their timely completion while leading a team of over 100 associates along with team leaders, Project Officer and APM.Deftly interact with clients to understand their requirements and ensure high levels of customer satisfaction.Lead the efforts in seamlessly transitioning projects from client location.Recruit, on-board and retain a team of motivated associates to deliver high quality customer service.Coach and mentor team to ensure SLA’s and TAT’s are achieved. Provide periodic status reports to internal teams and clientsHire and train new vendors for outsourcing of offline projects.Directly reporting to VP & GM (International Sales & Operations).Managing day-to-day operational activities on board. Show less

  • Senior Project Manager

    Apr 2018 - now

  • Project Manager

    Jan 2013 - Apr 2018

  • Asst. Project Manager

    Jul 2009 - Dec 2012

  • Project Officer

    Apr 2008 - Jul 2009