Jay Choudhary, CSM®

Experience

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  Agilent Technologies

  Sept 2006 - Jan 2009

  Associate Consultant

  • Worked as the resident engineer for delivering the Voice IT support.• Responsible for Voice support related to Agilent’s IT Infrastructure.• Co-ordination with Agilent LDs in other locations, regarding the voice /IT issues.• Efforts to Maintain 99.9% voice infrastructure Uptime by actively Monitoring Network usages.• Served as onsite person for Voice IT support and Initiates, maintains, and deletes user accounts.• Worked with industry vendors and staff from other contracts to solve problems and maintain the required level of Voice IT performance and reliability. • Ensured compliance of agreements executed by the Co. related to telecom vendors etc. Review service of these entities periodically• Maintained an inventory of all IT related materials owned by the Company.• Participated and contributed effectively to all Company projects requiring administration inputs or expertise. Show less

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  Avaya

  Dec 2009 - Nov 2014

  Sr. Engineer

  Transitioned to Hewlett Packard Enterprise in 2014.• Worked as a Technical Duty Manager.• Interacts with SDM's regarding the client expectations/ process improvement.• Set up the conference calls with clients / SDM to build rapport with clients.• Understand of the client’s expectations and incorporate the internal process changes.

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  Hewlett Packard Enterprise

  Nov 2014 - Feb 2016

  Specialist, ITO Service Delivery

  Transitioned from Avaya to Hewlett Packard Enterprise.• Worked as a Technical Duty Manager.• Interacts with SDM's regarding the client expectations/ process improvement.• Set up the conference calls with clients/SDM to build rapport with clients.• Understand of the client’s expectations and incorporate the internal process changes.• Trained Tier 2 engineers (FM).• Built and analysed reports for team productivity and utilization.• Handled Tier-3 Escalations from customers.• SPOC for Critical customers.• SPOC for shifts and case assignment.• Managed and coordinated activities during overall ticket life cycle Show less

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  Mitel

  Feb 2016 - Aug 2021

  Project Manager

  Managed effective team and client meetings. Chaired regular status meetings with internal project team members. Kept project team well informed of changes within the project. Effectively communicated relevant project information. Delivered engaged, informative, and well-organized presentations. Resolved and/or escalated issues in a timely fashion. Communicated to the client difficult and or sensitive information tactfully. Identified resources needed and assigns individual responsibilities. Managed the day-to-day operational aspects of the project and scope. Reviewed deliverables prepared by team before passing to client. Ensured project documentation was completed, current, and stored appropriately.Created and executed project work plans and revisions as appropriate to meeting changing needs and requirements for the project. Provided weekly status information.Scheduled Meetings and Attendees. Successfully transitioned the MiCollab Lab and Process from Canada to India.Mitel Servers like 3300 ICP MIVB, CXI, MXE, AX and Blade (DELL) Servers.Working with ASU devices connected to the analog phones.Mitel IP Phones like 5320, 5320e, 5340, 5340e, 5360,UC360 etc.Mitel IP Consoles like 5540, 5550 and MIVBC.Collaboration with the Design team on the product related bugs.Managing the Lab inventory and up-gradation of the LAB servers. Show less

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  Verint

  Sept 2021 - Mar 2023

  Product Support Manager
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  Juniper Networks

  Mar 2023 - now

  Technical Support Manager