Adriano Lucio

Experience

• 

  AeC Contact Center

  Jan 2016 - Dec 2018

  Supervising a sales team of around 30 agents, dailyquality and procedure checklist;Applying weekly feedbacks to ensure the team cotinuousimprovement. Recovery and improvement of the tech support especialiststeams, known as NET N2;Supervising a tech support team of around 30 agents, dailyquality and procedure checklist;Applying weekly feedbacks to ensure the team cotinuousimprovement. Answering our clients calls, and helping them out withdiverse problems, mainly tech support and address change;Keeping tabs on my daily results and seek to improve them;Interacting with peers and supervisors to find bettersolutions to our clients.

  • Supervisor | Sales Team

    Mar 2018 - Dec 2018

  • Supervisor | Tech Support

    Jul 2017 - Feb 2018

  • Customer Support Agent

    Jan 2016 - Jun 2017
• 

  Transbet Transporte e Logística

  Jul 2019 - Mar 2023

  Interacting with operators to workout the cargo logistics;Crude Oil/Chemicals Semi-tanker load/unload.Daily vehicles checklist. Operating truck mounted machinery Hipervacuum and Hazardous fluids tanks:Oil rig fluids transportation;Refinery fluids transportation.

  • Cargo Loader/Unloader

    Oct 2020 - Mar 2023

  • Operator - Fluids

    Jul 2019 - Sept 2020
• 

  Perbras

  Apr 2023 - Jul 2023

  Field Operator
• 

  AeC

  Nov 2023 - now

  • Senior Strategy Analyst

    Feb 2025 - now

  • Strategy Analyst

    May 2024 - Feb 2025

  • Strategy Assistant Sr

    Mar 2024 - May 2024

  • Strategy Assistant Jr

    Nov 2023 - Mar 2024