Radek Chaloupka

Experience

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  Hotel Barcelo Prague

  Mar 2000 - Sept 2000

  Bell Boy
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  Hotel Paulíny

  Sept 2000 - Aug 2003

  Night auditor

  Managing reception and night lobby bar in small family hotel (full time)- accounting day turnovers- helping and serving guests- solving guest complaints- concierge services

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  GTH catering

  Jun 2003 - Aug 2003

  Manager of restaurant

  Managing of restaurant - responsible for start up a new chain store (restaurant)- managing people- budgeting, suppliers coordination- solving customer complaints

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  Lidl v.o.s

  Oct 2003 - Nov 2003

  Head of Store - training programme (Learning by Doing)

  - training program (learning by doing)

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  Ministry of Regional Development of the Czech Republic

  Dec 2003 - Nov 2014

  - Managing of up to 10 people according type of projects, managing of task force and external teams; - Managing of Tourism policy of the Czech Republic implementation of Destination Management and Marketing, setting of programs (EU Structural funds)- Managing projects portfolio including budget planning and project KPI´s– projects focus on service quality improvement and methods of process and quality management (www.csks.cz), implementing IT solution (web design, database design), improvement of statistical data (census) and market research; - Development of Service Quality including technical standardization, cooperation with Quality Council of the Czech Republic;- Management consultant (public, NNO and private sector), active conference participation; - Active cooperation on international projects within different international platforms (OECD, EU Taiex, ISO);- Regular lectures and cooperation with universities (VSE Prague, VSO Prague, UJAK). Show less

  • Head of Tourism Integration and Competitiveness Unit/Senior Project Manager

    May 2010 - Nov 2014

  • Tourism Department - Senior Specialist

    Dec 2003 - Apr 2010
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  University of Jan Amos Komensky in Prague

  Sept 2010 - Dec 2015

  Department of Economical Studies - external cooperation

  Lectures1) Tourism of the Czech Republic - tourism geography, tourism potencial - tourism policy, destination management and marketing (2011, 2012, 2013, 2014)2) Diffrent Problems of Tourism in the Czech Republic (2010, 2011)

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  Municipality of Prague

  Dec 2014 - Dec 2015

  Head of the Office of UNESCO World Heritage Site

  Managing team of the Prague World Heritage Site Office Management Plan of Historical Centre of PragueGrant policy of the City of Prague in the area of the restoration cultural heritageManaging various cultural Prague projects

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  KPMG Czech Republic

  Dec 2014 - now

  Managing strategic projects for especially public clients (state and municipal level) - Strategy development (Master plans, Strategies, Programs - urban development, housing, tourism, sport, culture, marketing etc.)- ESG (Sustainability Strategies, Non-financial reporting)- Human resources development (personal audits)- Process optimization- Evaluations EU funds etc.- BD/sales activities- Risk procedures Project management - in charge of managing strategic projects for various public and private clients - service quality, strategy development incl. marketing strategy, human resources development, evaluations etc.Expert on service quality, standardization, market research, process managment, EU funding, strategy planning, tourism and regional development Project management - managing small and mid-sized project team - delivery projects for various public and private clientsExpert on service quality, standardization, market research, process managment, EU funding, strategy planning, tourism and regional development. Project management - managing small project team - delivery projects for various public and private clients.Expert on service quality, standardization, market research, process managment, EU funding, tourism and regional development . Technical expert on service quality (customer experience) - Project: Slovak Service Quality System in Tourism Responsibilities: design of methodology, implementing diffrent quality methods (PDCA, Servqual, Gap Analysis, Kano model, Ishikawa), stadnardization ,etc.Development of Marketing StrategyMarket research

  • Senior Manager

    Oct 2023 - now

  • Manager - Business Transformation

    Dec 2020 - Sept 2023

  • Associate Manager

    Oct 2018 - Nov 2020

  • Senior Consultant

    Oct 2016 - Sept 2018

  • Consultant

    Jan 2016 - Sept 2016

  • Senior Technical Expert on Service Quality - external cooperation

    Dec 2014 - Dec 2015