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Maksim Efanenkov

Maksim Efanenkov

IT director of Moscow branch

Followers of Maksim Efanenkov845 followers
location of Maksim EfanenkovМосква, Москва, Россия

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  • Timeline

  • About me

    Директор Службы поддержки сервисов - Тринити

  • Education

    • Saint Petersburg State Electrotechnical University "LETI"

      -
      Магистр Иинформационно - измерительная техника

    • Saint Petersburg State Electrotechnical University "LETI"

      -
      Graduate Информационно-измерительная техника

      Теория и разработка робастных методов кластерного анализа

  • Experience

    • Pyaterochka

      Mar 2001 - Jul 2007
      IT director of Moscow branch

    • X5 Group

      Jul 2007 - Oct 2012
      IT Service Operation Director

      Responsibility for the operation of all the branches of the Company (3,000 + stores, DC and offices).1500 + employees in subordinate

    • Milky Brothers Group

      Oct 2012 - Aug 2013
      Director of Services Management & Development

      Creating Company BetterFly Services

    • BetterFly Services

      Aug 2013 - Jun 2014
      CEO

      • Operational and strategic management.• Implementation of service management processes in the company's largest IT - outsourcing in Russia - Maykor.• Implementing Maykor's Service Management for Post of Russia, Federal Tax Service, the Savings Bank of Russia, more than 90 customers.• Building an effective, scalable structure of the Company.

    • SIA International

      Mar 2015 - Dec 2015
      Deputy CEO, Information Technologies

      • Operational and strategic management.• Implementation of project management practices in the Company•The regulation, including motivational schemes• Business Transformation Roadmap:• Full audit of the key business processes of the Company (AsIs)• Develop targeted BP (ToBe)• Preparation of the transformation plan (deadlines, budgets, TCO, ROI)• Selection of the target landscape of the business systems for the automation of BP ToBe• Choosing the target architecture infrastructure subsystems• Preparation the plans of the migration to the target architecture in several variants Свернуть

    • ООО «МУЛЬТИСИСТЕМЫ»

      Feb 2016 - Jan 2016
      CEO

      • The reorganization of the Company in order to build a transparent and measurable business• The introduction of budget planning practices• Developing and implementing targeted organizational structure based on service approach to the activities• Inventory all activities and allocation of responsibility for them in the target organizational structure• Development duties for key positions• Development of motivation system, cascading Company annual targets on the target units and the key positions. Development of the method of measurement of key performance indicators• Implementation of management processes: service level, incidents, events in the Company's service divisions• Organization of a single dedicated customer service for the customers Свернуть

    • Сбербанк - АСТ

      Feb 2017 - Oct 2020
      Бизнес-партнёр по направлению "Сбербанк"

    • ServiceChain

      Feb 2018 - now
      Основатель

      Интеграционное облако для Сервис-Десков.Одно подключение даёт доступ в ITSM - системы всех уже подключившихся абонентов.

    • ВСК Страховой Дом

      Jan 2020 - Apr 2021
      ИТ Бизнес-Партнёр

    • Тринити

      Apr 2021 - now
      Директор службы поддержки сервисов

    • 5—55

      Jan 2022 - now
      Chief Information Officer

  • Licenses & Certifications

    • ITIL Foundation

      EXIN