Robert Ashmore-Harris

Experience

• 

  Zenos IT Academy

  Feb 2011 - Jul 2011

  IT Apprentice

  During this Apprenticeship I earned the following certifications/qualifications:• Microsoft Certified IT Professional 70-685 - Enterprise Desktop Support Technician, Windows 7• Microsoft Certified Technology Specialist 70-680 - Configuration, Windows 7• Microsoft Technology Associate 98-349 - Windows Operating Systems Fundamentals• Microsoft Technology Associate 98-366 - Networking Fundamentals• Microsoft Technology Associate 98-361 - Software Development Fundamentals• CompTIA A+ IT Technician (220-721 and 220-720) [EXPIRED]• Level 3 Advanced Apprenticeship for IT & Telecoms Professionals• Level 3 Diploma in ICT Professional Competence• Level 3 Diploma for ICT Systems and Principles for IT Professionals• Level 2 Key Skills in Communication• Award and Certificate in Employability and Personal Development Show less

• 

  K2 Recruitment Ltd

  Sept 2011 - Feb 2012

  Temporary Retail Employee

  This role involved working with a number of brands at a luxury outlet centre. Duties included:• Customer Service• Handling deliveries• Maintaining shop floor and stock room organisational and presentational standards• Security tasks as requested by management

• 

  Sytel Limited

  Feb 2012 - Sept 2012

  Trainee Support Engineer

  Offering technical support to customers for the software developed in house. Responsibilities included:• Providing 1st line support• Logging support issues raised via email and phone• Remote support• Developing support procedure

• 

  University of Oxford

  Sept 2012 - Dec 2012

  Helpdesk Support Officer

  Contractor providing temporary cover as the first line of support for users for the university’s student systems. Responsibilities included:• Logging calls into an integrated call logging system• Escalating calls to second line and other teams where relevant• Liaising with other teams to increase skills/knowledge and increase first contact resolution rate• First and last point of contact for all issues raised via the helpdesk• Resolving issues via remote support tools

• 

  University of Oxford

  Feb 2013 - May 2013

  IT Support Technician

  Contractor assisting on a migration project moving users onto new managed systems. Responsibilities include:• Migrating user data and settings• Educating users on differences in new I.T. process• Assisting with helpdesk calls from users• Remote user support• Maintaining IT documentation

• 

  Huber+Suhner

  May 2013 - Nov 2017

  IT Systems Engineer

  1st and 2nd Line IT Support for the Northern Europe Region consisting of 4 Sites across the UK, Denmark and Sweden. As the primary point of contact for IT in the region I am responsible for:• Logging and Escalating Support Tickets• Assisting with Walk-In IT Queries• Maintaining IT Asset Database• Liaising with larger IT organisation on behalf of users• Training users (Internal Collaboration platform (based on Sharepoint))• Assisting and Running IT Projects where required (OS & Hardware upgrades, Negotiating Printer Contracts) Show less

• 

  THE COMPUTER CLINIC BICESTER LIMITED

  Dec 2017 - Mar 2018

  1st Line IT Support
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  Nampak Plastics Europe Limited

  Mar 2018 - Nov 2019

  IT Infrastructure Support Analyst
• 

  Digitalphobia Ltd

  Nov 2019 - Nov 2021

  Technical Services Engineer
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  NYK Group Europe Ltd

  Dec 2021 - now

  • Information Security Consultant

    Oct 2024 - now

  • Junior Information Security Consultant

    Dec 2021 - Oct 2024