Tanmoy Das

Experience

• 

  Vodafone

  Dec 2016 - Jan 2017

  Sales Intern

  Name of the Project : Conversion of Aggregators and get them Productive from Non-Aggregator BaseResponsible for visiting Unique Retail Outlets as a Sales Intern and convince them to transact through M-PesaConverted 101 Unique Retail Outlets into productive aggregators from non-aggregator base within a span of 12 days

• 

  IDFC FIRST Bank

  Jul 2017 - Jun 2019

  Assistant Manager

  Provided end to end resolution to customer queries, requests and complaints, analysing MIS and enhance service productivityGenerated revenue through cross sell of products such as Personal Loans, Home Loans,etc and retention of existing portfolioHandled back end operations of the department for the Eastern region and provided on the job training to eight new entrants

• 

  Indian Institute of Management, Shillong

  Aug 2019 - Apr 2021

  Office Bearer - Cultural Committee, IIM Shillong

  1- Responsible for bringing the student community together by organising and coordinating cultural events in the college.2- Budgeting the expenditure for the events conduced in the college.3- Procuring required materials for the event.4- Preparing requisitions and taking necessary permissions from the administraton.5- Motivating the participants to explore their artistic sensibilities by planning and organizing various talent competitions.

• 

  MetLife

  Apr 2020 - Jun 2020

  Market and Competitive Strategy Intern

  Project Title: Competitive analysis of selected global insurers on their digital capabilities to enhance customer experienceDescription:1. Undertaken market research and competitive analysis of three digitally advanced global insurers and four digital-only insurers to conduct a comparative analysis2. Identified key trends and components of digital transformation enabled by the global insurers to enhance customer experience 3. Recognized the methods of transforming customer communication, empowering sales and distribution channel and enhancing the internal system in order to provide a wholesome experience to the customers digitally and provide effective and efficient service 4. Acquired industry knowledge, project management skills and provided key recommendations for physical implementation Show less

• 

  Swasth Alliance

  Apr 2020 - Oct 2020

  Non-Clinical Operations Intern

  Project: Set-up of a Customer Support function for Swasth App (Covid Telehealth platform) Description:1. Conceptualized, formulated and developed the customer support function for Teleconsultation services at Swasth2. Composed SOPs, detailed manuals and automated the customer ticket resolution systems and processes for the app3. Trained and supervised a group consisting of two team leads and twelve agents, assisting them to resolve tickets

• 

  Tata AIA Life Insurance

  Aug 2021 - Aug 2023

  Achievements & PORs >Responsible for strategizing and executing 3 major channel events under the supervision of CEO & CAO covering 2500+ Advisors>Operated as the Point of Contact to AIA & MDRT representing the company’s MDRT interests within the Agency ChannelVertical Exposure:Sales Stint - Bancassurance>Managed and established relationship with a newly acquitted channel covering 37 locations, 8 Sales Managers, 6 States & 1 ASM>Helped in activating each of the zones and improved Wallet Share by 10% increase in sales within a period of three months>Coordinated & Communicated with the team, provided regular product training sessions and help them with system mappingSupport Stint - BIU & Analytics >Assisted the Data Analytics team in Analyzing data and preparing Predictive Models solving real-time business problems>Presented the findings to the business teams along with accomplished results and helped in the implementation of the models>Engaged and liaised with the cross-functional teams to obtain necessary data & facilitate the adoption of the analytical modelsHomecoming Stint - Strategy>Strategize and drive MDRT numbers, analyze historical data, conducted predictive analysis, and set targets for 305 branches>Prepared 2 real-time dashboards utilized by 8000+ Advisors, achieved 98% growth on the target set for the project assignedPlanned, organized, and executed events and courses for Advisors to engage them and increase the conversion ratio of MDRTs Show less

  • Manager - Agency Strategy

    Apr 2023 - Aug 2023

  • Assistant Manager - Strategy

    Aug 2021 - Jun 2023
• 

  Bandhan Bank

  Aug 2023 - now

  Senior Product Manager