Mahesh Mohite

Experience

• 

  Wipro Ltd. - India

  Jun 2015 - Jan 2017

  ? Attending various calls on MS Outlook 2007, 2k10, 2K13, Lync, Win XP, Windows Vista, Windows 7, McAfee Antivirus, Internet & Intranet, Virtual machines.? Good hands on call login template software BMC Remedy.? To resolve desktop applications problems such as Verint, CMS Supervisor etc.? Imaging systems using WDS server, Symantec ghost server etc.? Install, configure ADS, DHCP & DNS.? Data center Check list, Antivirus check list.? Explains the exact cause of problem and provided solution to it? Creation / deletion of AD user, Laptop and Desktop hostname in Active Directory.? Giving folder access rights on file server as per user request on approval basis.? Updating Microsoft patches on monthly basis on all servers and desktops.? Identify and escalate priority issues,route calls to appropriate resource, handle and resolve customer complaints.? Logging tickets and assigning to concern team and vendors.? Working knowledge of AVAMAR, DLP,and MSM Tool.? Configuring Direct Access on laptop and GUEST WIFI on clients Laptop/Smartphone/I-Pad.? Configuration for Microsoft Direct access users.? Call logging with vendors for hardware related issue.(Desktop, Laptop, Printers and servers)? Remote Support :- User not in office or Client location (US or UK)? Troubleshooting for Microsoft Direct access, Reach application, software installation request, Outlook anywhere option and reset EPPC token.? Conduct a Training session for All DL1 engineers for new Global Technology shared Services.? Daily & Weekly Antivirus / Disk space / Server availability checklist of servers? Troubleshooting various network problems.? Working Knowledge of I-Pad, Blackberry and I-phone.? Ability to handle Multitask.? Ability to follow IT processes and procedures.? Flexible to work in 24/7? Active Directory: Verifying user permissions, resetting NT account password, unlocking NT account. Show less

  • Desktop Support Engineer L2

    Jun 2015 - Jan 2017

  • Desktop Support Engineer

    Jun 2015 - Jan 2017
• 

  NTT DATA

  Jan 2017 - Oct 2021

  Vmware Admin
• 

  Randstad

  Jan 2021 - Mar 2022

  VMware Administrator
• 

  Tata Consultancy Services

  Mar 2022 - Apr 2024

  Assistant Consultant
• 

  ICE

  Apr 2024 - now

  Platform Engineer