
Cezar De Paula
Manager

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About me
Founder of Self-Healing Hypnosis • Hypnotherapist • Ex-HR & Tech 🌿
Education

The University of Texas at Dallas
2010 - 2017Bachelor of Science - BS Global Business ManagementActivities and Societies: Geo Club, and International Conference for Academic Disciplines 2014 at Harvard Medical School. 2017- Received confirmation for publication in the 2017 Oxford Journal.2016- Oxford University, Global Conference on Business Economics Presented one of the top three undergraduate research papers selected for publication2016- Cambridge University, China Associations for Management of Technology Conference Hand selected to… Show more 2017- Received confirmation for publication in the 2017 Oxford Journal.2016- Oxford University, Global Conference on Business Economics Presented one of the top three undergraduate research papers selected for publication2016- Cambridge University, China Associations for Management of Technology Conference Hand selected to present a research paper on employee global mobility2014- Harvard University, Boston International Conference for Academic Disciplines Presented cross-country comparison regarding international customer service Published in International Journal of Arts and Sciences 2014. Show less
Experience

World Market
Sept 2006 - Oct 2010Manager
Bayview Asset Management, LLC
Oct 2010 - Nov 2014Asset ManagerLed a team of eight asset managers who consistently exceeded churn goals for three quarters and received first place nationally for exceeding retention goals.Managed an extensive portfolio of risky accounts worth $14 million in ARR.Successfully managed client relationships and technical documentation to prepare proper payment and success plans.Coordinated with senior management to conduct the implementation of two major compliance projects.Conducted quarterly reviews with key stakeholders.Customized data analysis process using a total quality management approach that increased accuracy of documentation by 20%. Show less

Xerox
Mar 2015 - Jul 2017International Relocation Associate - HR SpecialistWorked with the product team to design an enterprise-level product, which successfully secured an average of eight digits in ARR renewal for 3 years.Researched and collected region-specific pricing data to negotiate reduced logistical contracts on behalf of key account clients.Coordinated daily with global offices and external partners across multiple countries to finalize complex financial transactions for assignees.Provided onboarding and long-term support for hundreds of international expatriates with time-sensitive needs.Developed solution and worked cross-functionally to decrease international payment processing from 5 days to 24 hours. Show less

CapRelo
Jul 2017 - Aug 2018Global Compensation AnalystEnsured integrity of data received, analyzed payments made to assignees, coordinated global payrolls that assured 100% compliance worldwide.Participated in weekly internal and external enterprise meetings to align key account customers while providing timely support to assignees.Ensured customers achieved maximum value from their investments by monitoring account adoption rates.Supported enterprise-level customers by sending cadenced snapshots of account statuses to drive strategic initiatives.Created cost projections, instructed clients’ local and foreign payroll teams, reconciled multi-region payroll, collected all compensation paid to/or on behalf of assignees. Show less

Expedia Group
Sept 2018 - Dec 2020International Payroll Specialist - LATAMCoordinated with remote third parties to generate a multi-region procedure that improved regional compliance.Conducted best practice analysis to improve customer service response time by 88%.Created monthly and quarterly reports with key performance metrics and presented business reviews to key decision-makers and stakeholders.Facilitated the design implementation of a new reconciliation process that led to improved expense control and a 33% reduction in errors.Collaborated with the product team to refine proof of concept for customized CRM workflow to enhance the customer experience. Show less

Self-Healing Hypnosis
Nov 2021 - nowSole-owner of Healing Hypnosis, LLCSafely moving people towards wellness with the art of hypnosis.
Business Owner
Nov 2021 - nowHypnotherapist
Nov 2021 - now

AuthenticID
Jun 2022 - Sept 2023Customer Success Analyst
Licenses & Certifications
- View certificate

Customer Success Manager: Fundamentals to your CSM career
UdemyMar 2021 - View certificate

Business Fundamentals for Customer Success Managers
LinkedInMar 2023 - View certificate

Project Management Foundations
LinkedInFeb 2021 - View certificate

Onboarding and Adoption Best Practices for Customer Success Management
LinkedInApr 2021 - View certificate

Customer Success Management Fundamentals
LinkedInApr 2021 - View certificate

The Complete SQL Bootcamp 2020: Go from Zero to Hero
UdemyDec 2020 - View certificate

Master Course in Tableau 10 & 2020 for Business Intelligence
UdemyJan 2021
Languages
- poPortuguese
- spSpanish
- enEnglish
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