Moses Belemu

Experience

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  Omni Africa Technologies

  Jun 2012 - Feb 2015

  IT Support and VIP Payroll/HR and Pastel Accounting Technical Support

  • Networking engineering, business applications, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives. • Installing software, patches, updates on desktops, laptops , netbooks and other types of computer devices• Deploying workstations, servers, printers, scanners, firewalls, encryption systems, and appliances security systems.• Managing end user accounts, permissions, access rights, and storage allocations in accordance with best-practices • Setting up and implementing VIP Payroll/HR and Pastel accounting systems for new and existing Clients.• Providing Technical support Via Email, Telephone and Onsite to Clients.• Conducting VIP payroll/HR and Pastel trainings to clients and internal Junior staff Show less

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  Qrent Zambia

  Mar 2015 - Sept 2017

  Senior IT Technician

  • Setting up Computer infrastructure needed for business in order to provide maximum performance and availability for the users. • Installing and configuring computer hardware, software systems, networks, printers and scanners• Adding, removing or updating user account information, resetting passwords, answering technical queries and undertaking scheduled maintenance upgrades• Supervising Junior Technical staff and managing stocks of equipment, consumables and other supplies.• Working on Active Directory accounts and configuration Show less

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  IT Centre Zambia

  Oct 2017 - Aug 2020

  Information Technology Officer

  • Providing technical support and responding to queries for all clients • First hand Technical lead Support in carrying out and implementing projects for clients• Preparing reports and documentations for all projects and support • Conduct training, demonstrations and presentations to new, existing and prospective clients• Troubleshoot, diagnosed, resolved problems and overall store support and installations.• Resolved customer inquiries by using the tools provided to services the clients quickly, efficiently and thoroughly• Installing software, patches, updates on desktops, laptops , netbooks and other types of computer devices• Deploying workstations, servers, printers, scanners, firewalls, encryption systems, and appliances security systems.• Managing end user accounts, permissions, access rights, and storage allocations in accordance with best-practices • Setting up and implementing VIP Payroll/HR/paymaster/HR Master/Time master and Pastel accounting systems for new and existing Clients.• Carrying out VIP Payroll/HR/paymaster/HR Master/Time master and Pastel system demonstrations and presentations to possible clients Show less

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  JSI | John Snow, Inc.

  Sept 2020 - now

  Information Technology Specialist

  • installing and configuring computer hardware operating systems and applications;• monitoring and maintaining computer systems and networks;• talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;• troubleshooting system and network problems and diagnosing and solving hardware or software faults;• replacing computer parts as required;• providing support, including procedural documentation and relevant reports;• following diagrams and written instructions to repair a fault or set up a system;• supporting the roll-out of new software/applications;• supporting the use of SmartCare in supported Health Facilities as and when necessarily required;• setting up new users' accounts and profiles and dealing with password issues;• Conducting electrical safety checks on computer equipment.• Providing user support across JSI Safe, either in person or over the phone• Responding in a timely manner to service issues and requests. Show less