Grace I.

Experience

• 

  Caixa Econômica Federal

  May 2017 - Dec 2017

  Estagiária

  In my last year of high school I managed to pass the internship at Caixa in the middle of the end of the first semester. It was my first job and I owe my first lessons of teamwork, customer service, organizing confidential documents and also creating spreadsheets.

• 

  DocuSign

  Feb 2018 - Mar 2024

  In this role, I worked as a data-driven strategic consultant who helped develop sales strategy aligned with business priorities and OKRs (objectives and key results) to accelerate the development of product talent, industry/segment knowledge and skills-based capabilities. functions, which lead to better customer conversations and revenue growth.- Critical, strategic and objective thinking- Communication- Data preparation and presentation of analytical results- Emotional intelligence- Work with confidential data- Global team Show less While RS, I worked with the Commercial market (SMB) and built Territory Plan analyzes to achieve my results at the end of the quarter, which consisted of teamwork with the pre-sales team (account executive and support areas) in the generation of upsell, churn mitigation due to flat, downsell or conversion at the time of renewal.- Strategic analysis for approaching churn, flat and upsell accounts- Presentation of Territory Plan- Personalized service for customers with low consumption- Team work- Training for customers- Operational Organization Show less

  • Enablement Manager, LATAM Performance Partner

    Aug 2023 - Mar 2024

  • Associate Enablement Consultant

    May 2022 - Aug 2023

  • Renewal Specialist

    Feb 2021 - May 2022

  • Estagiária

    Jun 2019 - Feb 2021

  • Aprendiz

    Feb 2018 - Jun 2019
• 

  Sophos

  Jul 2024 - now

  Renewal Specialist

  Channel plays a vital role in maintaining and growing our customer base through effective management of renewals within our channel partners. I will be responsible for ensuring timely renewals, maximizing retention rates, and identifying opportunities for upsell and cross-sell within existing accounts.- Renewal Management: Oversee the end-to-end renewal process for channel partners, ensuring timely and accurate execution of renewal quotes, contracts, and orders.- Partner Relationships: Build and maintain strong relationships with channel partners, acting as the main point of contact for all renewal-related inquiries and support.- Retention and Growth: Achieve and exceed retention targets by proactively engaging with partners and customers to address any issues, provide value, and identify upsell and cross-sell opportunities.- Data Analysis: Analyze renewal data and trends to provide insights and recommendations for improving renewal rates and customer satisfaction.- Collaboration: Work closely with the sales, customer success, and support teams to ensure a seamless renewal experience and address any challenges that may arise.- Reporting: Maintain accurate records of renewal activities and provide regular reports on renewal performance and forecasts to management. Show less