Wilson Jin

Wilson Jin

E-commerce Engineer

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location of Wilson JinChina

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  • Timeline

  • About me

    Sr Service Delivery Manager at Microsoft

  • Education

    • Jianping

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    • Jianping

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    • The University of Hong Kong

      2012 - 2014
      Master of Business Administration (MBA)
    • Shanghai Jiao Tong University

      2001 - 2005
      Bachelor Major in Computer Science & Minor in Accounting

      Activities and Societies: First Prize in the 2003 National English Contest for College Students

  • Experience

    • OOCL

      Jul 2005 - Nov 2007
      E-commerce Engineer

      Led web service team(2 direct reports) and involved in whole project lifecycle for InvoicePodium, a C/S AR/AP finance applicationPlayed as primary support and integrator for Claimsmart, a B/S application to track customer claim requestParticipated as key support team member in Depotsmart(a B/S depot operation application) and CIS(a B/S Chinese invoice management system)

    • SAP

      Dec 2007 - Sept 2010
      Team Lead & Support Consultant

      Led team(4 direct reports) to deliver CQC service which is targeted to ensure service delivery qualityLed / participated onsite team and delivered onsite services to customers around the world, such as Lenovo, China Life, Shell, Myer. Solved technical/application problems proficiently in back officeDelivered training to customers

    • Microsoft

      Sept 2010 - now
      Sr Service Delivery Manager

      Managed all partners across Greater China Region, Thailand and PhilippineLiaised with diverse stakeholders (partner CXO / GM, Dynamics Business Group leaders, support team managers, etc) to grow Dynamics businessDe-escalated critical and high impact escalations to ensure customer satisfactionDrove adoption of cloud offerings to increase service revenueOrganized service delivery against partner service plan in both proactive and reactive mannerDrove business process reengineering by leading/joining related internal projects Show less

  • Licenses & Certifications

    • ITIL v3

    • Microsoft Certified IT Professional: Developer for Microsoft Dynamics AX 2009

    • Microsoft Certified IT Professional: Installation and Configuration for Microsoft Dynamics AX 2009

    • SAP E2E Certification

    • SAP Earlywatch Certification

    • SAP Enterprise Portal Partner Academy