Wilson Jin

Experience

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  OOCL

  Jul 2005 - Nov 2007

  E-commerce Engineer

  Led web service team(2 direct reports) and involved in whole project lifecycle for InvoicePodium, a C/S AR/AP finance applicationPlayed as primary support and integrator for Claimsmart, a B/S application to track customer claim requestParticipated as key support team member in Depotsmart(a B/S depot operation application) and CIS(a B/S Chinese invoice management system)

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  SAP

  Dec 2007 - Sept 2010

  Team Lead & Support Consultant

  Led team(4 direct reports) to deliver CQC service which is targeted to ensure service delivery qualityLed / participated onsite team and delivered onsite services to customers around the world, such as Lenovo, China Life, Shell, Myer. Solved technical/application problems proficiently in back officeDelivered training to customers

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  Microsoft

  Sept 2010 - now

  Sr Service Delivery Manager

  Managed all partners across Greater China Region, Thailand and PhilippineLiaised with diverse stakeholders (partner CXO / GM, Dynamics Business Group leaders, support team managers, etc) to grow Dynamics businessDe-escalated critical and high impact escalations to ensure customer satisfactionDrove adoption of cloud offerings to increase service revenueOrganized service delivery against partner service plan in both proactive and reactive mannerDrove business process reengineering by leading/joining related internal projects Show less