Nazaar Shadir

Experience

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  Veritiv Corporation

  Nov 2016 - Jul 2017

  Managed national and corporate accounts, optimizing inventory, collaborating with customers, and supporting RFP preparation in fast-paced environments. Proficient in Salesforce and various ERP systems.• Managed account setup, customer price list maintenance, and daily order processing for National and Corporate Accounts.• Analyzed order patterns to recommend optimal stocking levels and inventory allocation, considering logistics, availability, and lead times.• Developed customized product lists and pricing strategies for clients, ensuring timely deliveries through close coordination with procurement and manufacturers.• Efficiently resolved customer issues through strong communication skills, documenting interactions and follow-ups in Salesforce to ensure accuracy and transparency.• Assisted Program Managers and Sales Reps with the preparation of large-scale RFPs and RFQs, contributing to new business opportunities.• Demonstrated technical proficiency in AS400, Salesforce CRM, IT Suites, Docushare, Microsoft Office, and vendor ERP portals, effectively managing complex order processes. Show less Efficiently managed national accounts, optimizing order fulfillment, forecasting, and inventory management while resolving customer and vendor issues in a fast-paced environment.• Managed National Accounts, ensuring timely order fulfillment and supporting redistributors with accurate inventory stocking and replenishment.• Implemented forecasting and vendor strategies using ERP systems to improve order tracking and service delivery.• Utilized strong communication skills to provide detailed product information and proactively resolve issues with vendors, suppliers, and customers.• Efficiently operated multiple data systems (AS400 Compass, Salesforce CRM, IT Suites, Docushare, and advanced Excel) to manage orders and meet customer needs in a fast-paced environment. Show less

  • Account Manager Coordinator

    Mar 2017 - Jul 2017

  • Customer Service Professional (Contract Position)

    Nov 2016 - Mar 2017
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  Panasonic Canada

  Sept 2017 - Dec 2022

  Senior Sales Coordinator

  At Panasonic, I managed Purchase, Sales, and Inventory (PSI) for two product categories, optimized order management using SAP, and provided actionable insights to improve inventory levels, sales targets, and customer satisfaction.• Managed Purchase, Sales, and Inventory (PSI) for two product categories using SAP, overseeing order management for Toughbook laptops to ensure accurate forecasting and inventory optimization.• Forecasted, planned, and executed a rolling 6-month PSI for Commercial Microwave Ovens and Point of Sale products, maintaining optimal stock levels and consistently meeting sales targets.• Analyzed 12-month and seasonal data trends to provide actionable insights to the supply chain team, improving future order planning and stock management.• Reviewed, confirmed, and processed monthly and quarterly sales rebates, maintained quarterly price updates in SAP, and managed new item setups for Toughbook laptops to ensure data accuracy.• Ensured efficient end-to-end order management, from initial entry to post-delivery services, consistently meeting customer expectations and enhancing satisfaction.• Administered accounts for assigned Toughbook dealers, with a focus on government agencies, ensuring contract compliance and building strong customer relationships. Show less

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  The Clorox Company

  Dec 2022 - Nov 2024

  Order Management Specialist, Supply Chain

  At Clorox, I manage EDI and manual orders, analyze sales data, optimize order processes, and collaborate across teams to support order accuracy, customer satisfaction, and sales target achievement.• Reviewed, processed, and managed both EDI and manual orders, ensuring accuracy and preventing delays through proactive issue resolution and post-delivery follow-ups.• Communicated effectively with customers to resolve order issues and provide timely support for inquiries, enhancing customer satisfaction.• Ran daily open order and potential issue reports to ensure on-time delivery of all pending orders.• Managed and updated EDI cross-reference tables for items and units of measure (UOM), reducing errors and improving order processing efficiency.• Collaborated with cross-functional teams to streamline the OTC (Order-to-Cash) process, contributing to the achievement of monthly, quarterly, and annual sales targets.• Analyzed customer sales data to identify order patterns, optimizing order cycles and quantity adjustments by brand and SKU.• Created comparative sales reports to monitor changes across brands and time periods, supporting data-driven decision-making for the sales team.• Managed promotions, terms, trade management, and pricing strategies using Exceedra, aligning these initiatives with business goals.• Contributed actively as a member of the Clorox Social Committee, helping plan and execute company-wide events.• Started in the Professional Products Division (PPD), working with distributors before transitioning to retail accounts such as Metro, Home Depot, and others. Provided backup coverage for major retailers, including Loblaws, Walmart, and Costco.• This role concluded as part of a company-wide restructuring initiative. Show less

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  Sharp Electronics of Canada Ltd.

  Nov 2024 - now

  Customer Experience Specialist

  Managing sales orders, supporting Dealer Partners and internal teams, and ensuring customer satisfaction through effective collaboration and timely execution of key responsibilities.• Supporting Dealer Partners and internal teams to ensure timely and accurate order fulfillment.• Responding to customer inquiries and managing multiple shared inbox communications to deliver a seamless and positive customer experience.• Managing sales orders, EDI transactions, and related requests such as returns, memos, and inventory allocations to maintain smooth operations.• Coordinating with cross-functional teams, including Logistics, Finance, and Marketing, to ensure accurate processing and tracking of orders, contracts, and promotional credits. Show less