Hossain Talukder

Experience

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  Union Information and Service Center (UISC)

  Mar 2012 - May 2014

  Entrepreneur
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  BRIGHT STAR INTERNATIONAL

  Aug 2015 - Apr 2016

  IT Executive

  • On time Hardware Software maintenance, Trouble shooting of Machines and Appliances and ensure their operational capabilities.• Installation, configuration and support hardware, software, network printer and scanners.• Maintaining inventory of hardware and software.• Update of operating systems, application software, services packs and security patches etc.• Hardware troubleshooting such as PC/ Laptop/ Printer & UPS.• CCTV maintenance and troubleshooting.

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  Staff India

  May 2016 - Nov 2017

  IT Executive

  • Manage Company IT Network Infrastructure and ensure maximum network security & up-time.• Assist in planning, developing, installing, configuring, maintaining, supporting and optimizing all network hardware, software and communication links.• Maintained over 100 workstations, involved diagnosing and troubleshooting, repairing and debugging problems on networking equipments and/or software.• Deployed new end system and configured them as per requirement.• N Computing Server, terminal Management, installation, troubleshoot, maintenance.• Checking layer 2 and layer 3 connections for call manager, IP Phone, and IOS router.• Working on tickets that come into the Ticketing system and read the logs of the ticket open by the user and troubleshoot accordingly.• Interacting directly with end user in resolving their issues.• Configuring and supporting LAN, WAN, Wireless, IP phone, Mikrotik router and Switches.• File server, Linux server(WM), PBX server(basic) maintenance installation, configuring and troubleshooting.• Implementing Backup, Restore, RAID1 and Cloning system.• Managing IT inventory and reporting network operational status. Show less

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  MGR Information Technology

  Nov 2017 - Oct 2018

  L1 SD Tech (Remote Online)

  • Detect and investigate all infrastructure alerts and escalated to appropriate personnel as necessary.• Working on IT Glue, ConnectWise, LabTech.• Monitoring and resolving tickets of alert manage board, NOC alert, Help Desk.• Maintenance and troubleshooting of SonicWALL, and UPS management • Maintenance and troubleshooting of backup such as Datto appliance, StorageCraft, NAS etc.• Maintained over 3 thousand of End point.• Virtualization maintenance and monitoring.• Critical issues transfer, resolve and maintenance on Dispatch portal.• Resolved end-user problems and made necessary modifications to the Servers/operating system, network software, and/or hardware configurations.• Time and Expense sheet maintain and submitting as required. And using report manger as well. Show less

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  Upwork

  Aug 2018 - now

  https://www.upwork.com/freelancers/~01763dd8a5524aec36An enthusiastic and high achieving IT professional. I have 7 years of the real-life experience of providing IT Support in the public and private sectors.Major responsibilities include providing level 1, 2 & 3 IT Support to customers and internal staff through the Ticketing System, Help Desk support, System Maintenance, and Monitoring.Key Skill: Ticketing System, Network and Networking device monitoring, Windows Administration, Firewall, Service and Performance monitor, Zendesk, LabTech, Datto, Storage Craft, IT Glue, ConnectWise, Chat Support, and system troubleshooting.Outside of my work regularly I go to the gym to try and maintain fitness. I also do a bit of casual motorbike driving and spends time with family and friends. Show less

  • Self Employed

    Aug 2018 - now

  • Upwork Freelancer

    Aug 2018 - Aug 2018
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  Zion Tech Group

  Oct 2018 - Mar 2021

  Service Desk Analyst (Remote Online)

  • Interact directly with end-users to provide hardware, software, network, and applications problem resolution.• Providing first and second level service desk support to internal customers, assisting them with hardware and software issues via phone, email and chat.• Ticket management, accompanying field engineers remotely in each task.• Dispatching field engineers to any location in the world and supporting them accordingly.• Maintaining clients, vendors, projects and working on real-time ticketing system.• Assisting on critical issues, providing customer, user support and query.• Deliver high quality interactions with users through Live Chat, email and RDP session. • Creating, maintaining and resolving tickets, incidents and address escalated user issues.• Collaborate with Billing, Sales, Product Management, Quality Assurance etc. • Provide daily & weekly performance reports on Hubstaff, handled, tickets touched & completed.• Ensure all confidential customer information pertinent to the account is noted and processed inside Bitrix and/or Zendesk as per the Company's security protocols. • Attempt to connect with inactive customers. When connected, create engagement strategies to support customer success. Show less