Vivek Gupta

Experience

• 

  Microland Limited

  Aug 1997 - Dec 2000

  Associate Technical Executive - Training
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  Talisma

  Dec 2000 - Feb 2003

  Manager - Education Services

  Managed the end to end CRM training needs of customers, partners and internal teams. Led e-CRM project implementations for a few customers in India and delivered pre-sales technical presentations. Developed customized training modules, including both traditional and media-based deliverables to customers in the APAC region.

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  Khoday Contact Center

  Feb 2003 - Apr 2004

  Manager Training

  Built and managed the training team from inception. Managed and standardized the Training and Development needs across all levels of the organization, managed the Training MIS & Training calendar.Migrated two processes from US and UK to India. Designed and built the Knowledge base tool and CBTs.

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  Vanguard Business Process Pvt Ltd

  Apr 2004 - Jan 2005

  Manager Training

  Managed and standardized the Training and Development needs across all levels of the organization across 2 sites, managed the Training MIS & Training calendarConducted process, soft skills and behavioral training across junior and middle management levels. Client relationship management and transitioned the training process for a telecom client from UK to India.Worked closely with the Quality manager to design the CTQ parameters.

• 

  Microsoft

  Jan 2005 - Aug 2007

  Team Manager

  Managed operations for the Technical Routing business of Microsoft GTSC in India.Established a training pedagogue to assimilate & establish new processes, collaborated with cross site Service Delivery Managers to ensure consistent delivery standards with vendor staff.Collaborated with cross site teams to manage service levels for the business, set and drive operations metrics. Led the Privacy initiative, managed product and process migrations from US to India for the TR business in Microsoft Bangalore. Show less

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  GE Capital

  Aug 2007 - Jun 2009

  Senior Manager

  Managed the call quality function for the consumer finance business and subsequently the Training team for the entire site. Managed the knowledge delivery solutions for multiple clients across all LOBs - Retail consumer finance, Sales Finance, Risk management, Collections across two locations.Initiated customer centric initiatives for the site to drive better operational performance. Responsible for increasing the Voice Of Customer scores for the site. Collaborate with cross functional teams and stake holders to set and drive operational metrics. Show less

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  Microsoft

  Nov 2009 - Nov 2013

  Operations Program Manager

  Business Management/Analysis • Lead the IGTSC L&D team, managing 26 L&D specialists/managers with a budget accountability of $ 1M USD• Performed strategic analyses of readiness needs and recommend actions to achieve consistent and scalable operations within India GTSC• Performed business operations modeling and capacity planning for cluster support teams and program leads • Conducted business analysis on operational performance against plan and provide L&D recommendations to increase performanceProject Management • Planed, lead, scheduled, and coordinated multiple L&D and business projects while interfacing with multiple stakeholders • Drove project management reporting framework to ensure execution of deliverables on time, in budget, and to quality standards Show less

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  ANZ

  Feb 2014 - Dec 2014

  Learning Lead

  Lead the in-country (geography) learning curricula design, development, delivery of learning solutions in line with local regulations and strategic business priorities. Deployed global learning solutions in-country (e.g. Leadership, Professional, Operations & Services etc.), managed Bangalore learning needs analysis (partnering with Head of HR), and designed and deployed geography-specific solutions, increased speed to market through blended delivery of learning methodologies, ensured maintenance and tracking of training records, accreditation and compliance via the LMS (The EDGE) through the global delivery model.The role was responsible for providing leadership and functional direction to the local learning shared services team supporting ANZ Operations and Technology and ANZ Support Services India in Bangalore, as well as providing local leadership for global learning roles. Show less

• 

  Rentokil Initial

  Jan 2015 - May 2022

  Regional Manager L&D (Asia), Head Talent Management (India)

  • Design and deliver leadership programs across Asia focusing on Rentokil-Initial Core Competencies• Design and drive cross-geography strategies for talent management, employer brand and engagement initiatives, leadership development and succession planning• Develop and deliver key talent and development management initiatives including: on-boarding and induction, development, succession and retention.• Lead the DE&I delivery strategy for Asia across all leadership levels• Provide change management and business integration support for M&A activities across Asia• Coach leaders at various levels across Asia using various assessment tools (PAPI, Hogan and JDI 360°) to improve their personal & business productivity. Show less

• 

  Visteon Corporation

  May 2022 - Jan 2024

  Director Talent Strategy & Business Excellence
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  MPOWER Financing

  Jan 2024 - now

  Sr. Director - Performance and Learning
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  MPOWER Financing

  -

  Sr. Director - Performance and Learning